AI InterConnect Podcast

In this episode of the AI Interconnect podcast, host Laurent Cochet speaks with Luca Zambello, CEO of Jurny, about his journey in the hospitality industry and the impact of AI on operations. Luca shares insights on the challenges of scaling hospitality businesses, the importance of technology, and the future of hyper-personalization in the industry. He emphasizes the need for entrepreneurs to adapt to rapid changes and leverage AI to enhance their operations and customer experiences. Takeaway Luca Zambello's Jurny began in Italy and led him to LA. He identified an opportunity in the hospitality industry before Airbnb. Technology plays a crucial role in streamlining hospitality operations. AI can significantly impact the hospitality industry by automating tasks. Hyper-personalization is the future of customer experience in hospitality. Smaller companies can leverage AI for a competitive advantage. The importance of staying focused and eliminating noise in business. AI can enhance operational efficiency and customer satisfaction. Founders can build MVPs without needing significant capital. Health and focus are essential for successful entrepreneurship. Titles Revolutionizing Hospitality with AI Luca Zambello: A Journey Through Hospitality Sound bites "AI takes all the jobs away." "You can automate all of this." "You can build an MVP with traction." Chapters 00:00 Introduction to AI Interconnect Podcast 01:22 Luca Zambello's Jurny in Hospitality 05:20 The Role of Technology in Hospitality Operations 09:44 Understanding AI's Impact on Hospitality 15:12 Challenges in Scaling Hospitality Operations 18:27 The Future of Hyper-Personalization in Hospitality 23:16 Vision for Jurny's Future 27:17 Key Decisions for a CEO in a Fast-Paced Environment 30:26 Advice for Aspiring Founders Keywords AI, hospitality, technology, Luca Zambello, Jurny, short-term rentals, hyper-personalization, property management, entrepreneurship, innovation, Luca Zambello, Jurny, AI hospitality, hospitality AI, property management software, short-term rental automation, hotel operations automation, AI agents in business, AI operations platform, PropTech hospitality, hospitality technology, AI guest experience, hyper-personalization hospitality, AI in property management, scaling hospitality tech, SaaS hospitality, automation in hotels, AI-powered PMS, operational AI systems, hospitality innovation, AI InterConnect podcast, tech-enabled hospitality, AI workflow automation, boutique hotels technology, vacation rental software Hashtag block #AIInterConnect #Podcast #LucaZambello #Jurny #PropTech #HospitalityTech #AIinHospitality #AIinRealEstate #Automation #SaaS #HospitalityOperations #PropertyManagement #ShortTermRentals #HotelTechnology #AIagents #AIOperations #TechLeadership #StartupFounder #ScalingSaaS #GuestExperience #HyperPersonalization #DigitalHospitality #FutureOfHospitality #AIInnovation #TechPodcast #BusinessSystems #OperationalExcellence #HospitalityAutomation #VacationRentalTech #BoutiqueHotels #AIForBusiness Optimized video description Luca Zambello, CEO of Jurny, joins AI InterConnect to explain how AI is transforming hospitality operations for short-term rentals and boutique hotels. In this episode, Luca shares his journey from scaling a 300+ unit rental portfolio to building an AI-powered operating system that centralizes operations, automates workflows, and enables AI agents to execute real business tasks. You will learn why hospitality operations are fundamentally fragmented, how AI agents move beyond chatbots into execution, and why hyper-personalized guest experiences at scale will define the next competitive advantage in hospitality. Luca also breaks down the mindset shift founders and operators need to fully leverage AI without losing focus. Subscribe to AI InterConnect for weekly conversations with founders and CEOs building practical AI systems across PropTech, SaaS, and real-world operations.