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Bits and Bytes by Byteworks

Matthew P. Scott and Joey Wenzler
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TechnologyPodcastsEN-USunited-states
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<p><b>A Broad array of topics in the technology space<br> </b></p><p><b>Informative, relevant, and engaging. Without the self-serving narrative.<br> <br>We aim to share industry best practices, drive awareness, and discuss what thought leaders share. <br><br>Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. <br><br>Our diversity and partner network offers substantial, informative value. <br><br>Similar challenges and growth aspirations exist in the b2b and b2c space. <br><br>This podcast gives an informative medium for what others are doing and seeing in the market.</b></p>
Top 48.2% by pitch volume (Rank #24087 of 50,000)Data updated Feb 10, 2026

Key Facts

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N/A
Episodes
20
Founded
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Category
Technology
Number of listeners
Private
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Public snapshot
Audience: Under 4K / month
Canonical: https://podpitch.com/podcasts/bits-and-bytes-by-byteworks
Reply rate: Under 2%

Latest Episodes

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Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience

Fri Sep 19 2025

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In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.  They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.  The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment.  Tune in to learn how AI can streamline operations and enhance customer interactions across various industries. Have a question for the show? Email us: podcast@byteworks.com To a pitch-free podcast, Matt & Joey 00:00 Introduction and Episode Kickoff 00:25 Meet the Hosts and Guests 00:41 Discussing WebEx Agents 01:10 AI in Education: Real-World Applications 02:12 Evolution of Chatbots to AI Agents 02:53 Omnichannel Customer Experience 04:48 AI Agents in Schools: A Case Study 07:00 Benefits of AI Agents for Schools 09:39 AI Agents Enhancing Customer Service 17:56 Future of AI in Customer Experience 21:23 The Future of AI in Households 22:11 Revolutionizing School Districts with AI 22:59 Addressing IT Challenges with AI 23:29 Personal Experience with MFA Reset 25:43 AI in Customer Service and Contact Centers 32:47 Implementing AI Responsibly 36:03 Steps to Integrate AI in Your Business 40:40 Conclusion and Future Prospects

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In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.  They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.  The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment.  Tune in to learn how AI can streamline operations and enhance customer interactions across various industries. Have a question for the show? Email us: podcast@byteworks.com To a pitch-free podcast, Matt & Joey 00:00 Introduction and Episode Kickoff 00:25 Meet the Hosts and Guests 00:41 Discussing WebEx Agents 01:10 AI in Education: Real-World Applications 02:12 Evolution of Chatbots to AI Agents 02:53 Omnichannel Customer Experience 04:48 AI Agents in Schools: A Case Study 07:00 Benefits of AI Agents for Schools 09:39 AI Agents Enhancing Customer Service 17:56 Future of AI in Customer Experience 21:23 The Future of AI in Households 22:11 Revolutionizing School Districts with AI 22:59 Addressing IT Challenges with AI 23:29 Personal Experience with MFA Reset 25:43 AI in Customer Service and Contact Centers 32:47 Implementing AI Responsibly 36:03 Steps to Integrate AI in Your Business 40:40 Conclusion and Future Prospects

Key Metrics

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Pitches sent
14
From PodPitch users
Rank
#24087
Top 48.2% by pitch volume (Rank #24087 of 50,000)
Average rating
N/A
Ratings count may be unavailable
Reviews
N/A
Written reviews (when available)
Publish cadence
N/A
Episode count
20
Data updated
Feb 10, 2026
Social followers
185

Public Snapshot

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TechnologyPodcasts
Country
United States
Language
EN-US
Language (ISO)
Release cadence
N/A
Latest episode date
Fri Sep 19 2025

Audience & Outreach (Public)

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Audience range
Under 4K / month
Public band
Reply rate band
Under 2%
Public band
Response time band
3–6 days
Public band
Replies received
1–5
Public band

Public ranges are rounded for privacy. Unlock the full report for exact values.

Presence & Signals

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Social followers
185
Contact available
Yes
Masked on public pages
Sponsors detected
Private
Hidden on public pages
Guest format
Private
Hidden on public pages

Social links

No public profiles listed.

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Monthly listeners49,360
Reply rate18.2%
Avg response4.1 days
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Frequently Asked Questions About Bits and Bytes by Byteworks

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What is Bits and Bytes by Byteworks about?

<p><b>A Broad array of topics in the technology space<br> </b></p><p><b>Informative, relevant, and engaging. Without the self-serving narrative.<br> <br>We aim to share industry best practices, drive awareness, and discuss what thought leaders share. <br><br>Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. <br><br>Our diversity and partner network offers substantial, informative value. <br><br>Similar challenges and growth aspirations exist in the b2b and b2c space. <br><br>This podcast gives an informative medium for what others are doing and seeing in the market.</b></p>

How often does Bits and Bytes by Byteworks publish new episodes?

Bits and Bytes by Byteworks publishes on a variable schedule.

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