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Client Success Matters

Jo Rogers
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Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Top 48.6% by pitch volume (Rank #24305 of 50,000)Data updated Feb 10, 2026

Key Facts

Publishes
N/A
Episodes
24
Founded
N/A
Category
Marketing
Number of listeners
Private
Hidden on public pages

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Public snapshot
Audience: Under 4K / month
Canonical: https://podpitch.com/podcasts/client-success-matters
Reply rate: Under 2%

Latest Episodes

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Episode 24: Rethinking New Business

Mon Oct 20 2025

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Welcome back to Client Success Matters the podcast that dives deep into what it really takes to build brilliant client relationships and grow thriving agencies. In this episode, I’m joined by Claire Richardson-Critcher, founder of As The Crow Flies and a seasoned expert in agency new business. We get real about the state of new business in agencies today, what’s working, what’s not, and how to stop the chaos that can come with pitching, handovers, and misaligned expectations. We explore: Why the pressure to “offer the moon on a stick” in pitches is breaking trust before the relationship even begins How agencies can align internally around their Ideal Client Profile (and why that matters more than ever) The importance of a thoughtful handover from new business to client services The hidden power structures within client organisations and how to map decision-making more effectively Whether you’re leading pitches, managing client relationships, or overseeing agency growth, this episode is packed with practical strategies and honest reflections. For more information on how we can support you on your challenges, find out more here.

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Welcome back to Client Success Matters the podcast that dives deep into what it really takes to build brilliant client relationships and grow thriving agencies. In this episode, I’m joined by Claire Richardson-Critcher, founder of As The Crow Flies and a seasoned expert in agency new business. We get real about the state of new business in agencies today, what’s working, what’s not, and how to stop the chaos that can come with pitching, handovers, and misaligned expectations. We explore: Why the pressure to “offer the moon on a stick” in pitches is breaking trust before the relationship even begins How agencies can align internally around their Ideal Client Profile (and why that matters more than ever) The importance of a thoughtful handover from new business to client services The hidden power structures within client organisations and how to map decision-making more effectively Whether you’re leading pitches, managing client relationships, or overseeing agency growth, this episode is packed with practical strategies and honest reflections. For more information on how we can support you on your challenges, find out more here.

Key Metrics

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Pitches sent
14
From PodPitch users
Rank
#24305
Top 48.6% by pitch volume (Rank #24305 of 50,000)
Average rating
N/A
Ratings count may be unavailable
Reviews
N/A
Written reviews (when available)
Publish cadence
N/A
Episode count
24
Data updated
Feb 10, 2026
Social followers
94

Public Snapshot

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MarketingPodcastsBusiness
Country
United States
Language
English
Language (ISO)
Release cadence
N/A
Latest episode date
Mon Oct 20 2025

Audience & Outreach (Public)

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Audience range
Under 4K / month
Public band
Reply rate band
Under 2%
Public band
Response time band
3–6 days
Public band
Replies received
1–5
Public band

Public ranges are rounded for privacy. Unlock the full report for exact values.

Presence & Signals

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Social followers
94
Contact available
Yes
Masked on public pages
Sponsors detected
Yes
Guest format
No

Social links

No public profiles listed.

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Audience & Growth
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Monthly listeners49,360
Reply rate18.2%
Avg response4.1 days
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Contact preview
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Sponsor signals
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Sponsor mentionsLikely
Ad-read historyAvailable
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Reviews

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Frequently Asked Questions About Client Success Matters

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What is Client Success Matters about?

Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters

How often does Client Success Matters publish new episodes?

Client Success Matters publishes on a variable schedule.

How many listeners does Client Success Matters get?

PodPitch shows a public audience band (like "Under 4K / month"). Book a demo to unlock exact audience estimates and how we calculate them.

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