AI-First UX: Planning for the Evolution of GenAI-Enabled Customer Journeys
Sat Jan 31 2026
The content discusses several sources and a host, Isaac Sacolick, during an event featuring experts in digital innovation. Key topics include Marriott's use of generative AI for search, Walmart's plans for AI integration in commerce, and insights into consumer AI trends and future projections, indicating a growing interest in immersive technology.
Chapters
(00:00:00) - Coffee With Digital Trailblazers: AI First(00:02:28) - The future of AI in customer experiences(00:06:50) - Digital Marketing and IT: The New Disciplines(00:07:35) - What's the Need for UX Designers in the Future?(00:10:11) - What's The Gap Between AI First User Experiences and Real-(00:15:17) - What Do Organizations Need to Do to Think About AI First?(00:17:37) - Alexa & Brand Governance(00:19:24) - The Design of Human Computers(00:20:34) - AI Managers: The Need for Experts(00:21:28) - What's The Wait for an AI First User Experience?(00:24:27) - Agents and the enterprise software landscape(00:25:18) - What Do We Need to Train for AI & UX?(00:31:19) - Coffee Hours: Skill Development and AI(00:33:47) - What other areas of skill development are important for students, for recent(00:36:25) - How to Build a Culture around AI(00:38:15) - Alexa, Google, and the Librarian(00:40:07) - Six Skills for AI & Safe Innovation(00:41:54) - The Need for Specialists in AI Architecture(00:44:33) - The Need for Change Management(00:45:12) - The Need for Cross Functional Teams in AI(00:46:56) - CXO meets AI: The New Experience(00:49:19) - The AI Agent Moment(00:50:53) - B2C Innovation and Governance(00:52:27) - Governance of AI and the Future(00:54:37) - When Will We See the Alexa Siri Moment?(00:55:56) - AI Web Standards(01:00:29) - Coffee with Digital Trailblazers
More
The content discusses several sources and a host, Isaac Sacolick, during an event featuring experts in digital innovation. Key topics include Marriott's use of generative AI for search, Walmart's plans for AI integration in commerce, and insights into consumer AI trends and future projections, indicating a growing interest in immersive technology. Chapters (00:00:00) - Coffee With Digital Trailblazers: AI First(00:02:28) - The future of AI in customer experiences(00:06:50) - Digital Marketing and IT: The New Disciplines(00:07:35) - What's the Need for UX Designers in the Future?(00:10:11) - What's The Gap Between AI First User Experiences and Real-(00:15:17) - What Do Organizations Need to Do to Think About AI First?(00:17:37) - Alexa & Brand Governance(00:19:24) - The Design of Human Computers(00:20:34) - AI Managers: The Need for Experts(00:21:28) - What's The Wait for an AI First User Experience?(00:24:27) - Agents and the enterprise software landscape(00:25:18) - What Do We Need to Train for AI & UX?(00:31:19) - Coffee Hours: Skill Development and AI(00:33:47) - What other areas of skill development are important for students, for recent(00:36:25) - How to Build a Culture around AI(00:38:15) - Alexa, Google, and the Librarian(00:40:07) - Six Skills for AI & Safe Innovation(00:41:54) - The Need for Specialists in AI Architecture(00:44:33) - The Need for Change Management(00:45:12) - The Need for Cross Functional Teams in AI(00:46:56) - CXO meets AI: The New Experience(00:49:19) - The AI Agent Moment(00:50:53) - B2C Innovation and Governance(00:52:27) - Governance of AI and the Future(00:54:37) - When Will We See the Alexa Siri Moment?(00:55:56) - AI Web Standards(01:00:29) - Coffee with Digital Trailblazers