Insurance Companies Doubling Down On CX | Todd Breton & Eileen Potter
Tue Feb 03 2026
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #276, we welcomed Todd Breton from Hippo Insurance & Eileen Potter from Smart Communications to talk through CX's role in the insurance industry.
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most.
More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience.
500,000+ homeowners are insured today by Hippo with 70+ insurance carrier partners to boot.
In this episode, Todd, Eileen and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that their teams think through on a daily basis to build world class customer experiences.
**Episode #276 Highlight Reel:**
1. Technology's role in the insurance industry
2. How AI is changing the insurance space
3. Why most insurance companies are doubling down on CX
4. Relationships still matter for most insurance customers
5. The future of insurance
Click here to learn more about Todd Breton
Click here to learn more about Eileen Potter
Click here to learn more about Smart Communications
Click here to learn more about Hippo Insurance
Huge thanks to Todd & Eileen for coming on The CXChronicles Podcast and featuring their work and efforts in pushing the way that customer experience fits inside of the insurance industry in the future.
For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation".
You know what would be even better?
Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!
Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!
Reach Out To CXC Today!
Support the show
Contact CXChronicles Today
Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
More
Hey CX Nation, In this week's episode of The CXChronicles Podcast #276, we welcomed Todd Breton from Hippo Insurance & Eileen Potter from Smart Communications to talk through CX's role in the insurance industry. Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. 500,000+ homeowners are insured today by Hippo with 70+ insurance carrier partners to boot. In this episode, Todd, Eileen and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that their teams think through on a daily basis to build world class customer experiences. **Episode #276 Highlight Reel:** 1. Technology's role in the insurance industry 2. How AI is changing the insurance space 3. Why most insurance companies are doubling down on CX 4. Relationships still matter for most insurance customers 5. The future of insurance Click here to learn more about Todd Breton Click here to learn more about Eileen Potter Click here to learn more about Smart Communications Click here to learn more about Hippo Insurance Huge thanks to Todd & Eileen for coming on The CXChronicles Podcast and featuring their work and efforts in pushing the way that customer experience fits inside of the insurance industry in the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!