Episode 342: The 10 Hidden Costs of an Untrained Admin Team
Wed Feb 04 2026
*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "8690f272-7382-4eb9-ac03-ddcf9185e849" data-testid= "conversation-turn-10" data-scroll-anchor="true" data-turn= "assistant"> *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "request-WEB:fadca77c-d598-4883-9d08-f5936404db56-20" data-testid= "conversation-turn-4" data-scroll-anchor="true" data-turn= "assistant"> *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "8690f272-7382-4eb9-ac03-ddcf9185e849" data-testid= "conversation-turn-10" data-scroll-anchor="true" data-turn= "assistant"> In this episode, Molly explains why law firm leaders feel stuck in micromanagement and burnout— not from lack of effort, but from untrained admin teams creating invisible revenue leaks.
She breaks down the hidden costs of poor training, from lost consults and rework to cancellations and turnover, and shows how structure, role clarity, accountability, and leadership training turn admin teams into true operational partners.
Key Takeaways: The hidden costs of an untrained admin team include lost revenue, wasted time, and high turnover. Structured training programs can transform an admin team into a productive, self-managed unit. Late follow-ups and poor communication can lead to lost potential clients and lowered conversions. Leadership development within admin teams is crucial to minimizing costly turnover. The Law Firm Admin Bootcamp + Academy™ offers a comprehensive program to enhance the skills and efficiency of law firm administrative teams.
Quote for the Show: "A poorly trained team is the most expensive line item in your firm and you're not even counting it." - Molly Mcgrath
Links:
Join our upcoming masterclass: https://thelawfirmleader.com/ Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering Instagram: https://www.instagram.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ The Law Firm Admin Bootcamp + Academy™ : https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk
Ways to Tune In:
Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N
Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599
Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH
Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions
YouTube - https://youtu.be/C6J1iuHjsmQ
More
*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "8690f272-7382-4eb9-ac03-ddcf9185e849" data-testid= "conversation-turn-10" data-scroll-anchor="true" data-turn= "assistant"> *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "request-WEB:fadca77c-d598-4883-9d08-f5936404db56-20" data-testid= "conversation-turn-4" data-scroll-anchor="true" data-turn= "assistant"> *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "8690f272-7382-4eb9-ac03-ddcf9185e849" data-testid= "conversation-turn-10" data-scroll-anchor="true" data-turn= "assistant"> In this episode, Molly explains why law firm leaders feel stuck in micromanagement and burnout— not from lack of effort, but from untrained admin teams creating invisible revenue leaks. She breaks down the hidden costs of poor training, from lost consults and rework to cancellations and turnover, and shows how structure, role clarity, accountability, and leadership training turn admin teams into true operational partners. Key Takeaways: The hidden costs of an untrained admin team include lost revenue, wasted time, and high turnover. Structured training programs can transform an admin team into a productive, self-managed unit. Late follow-ups and poor communication can lead to lost potential clients and lowered conversions. Leadership development within admin teams is crucial to minimizing costly turnover. The Law Firm Admin Bootcamp + Academy™ offers a comprehensive program to enhance the skills and efficiency of law firm administrative teams. Quote for the Show: "A poorly trained team is the most expensive line item in your firm and you're not even counting it." - Molly Mcgrath Links: Join our upcoming masterclass: https://thelawfirmleader.com/ Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering Instagram: https://www.instagram.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ The Law Firm Admin Bootcamp + Academy™ : https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/C6J1iuHjsmQ