The Transcript Economy: When Digital Exhaust Becomes Operational Leverage
Thu Feb 05 2026
In this episode of Human Work After AI, Chris Fanchi speaks with Niel Robertson (CEO of Winslow) about an underappreciated shift: modern organizations produce massive “digital exhaust” through calls, chats, and documents, and AI is making that exhaust usable for the first time.
They discuss why transcripts are becoming a core dataset inside companies, how “vibe coding” is changing what non-technical teams can build, what the post-SaaS debate misses about maintenance and extensions, and why HR is a natural early home for AI assistance. The conversation stays focused on leadership, trust, and what it takes to turn experimentation into durable capability.
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In this episode of Human Work After AI, Chris Fanchi speaks with Niel Robertson (CEO of Winslow) about an underappreciated shift: modern organizations produce massive “digital exhaust” through calls, chats, and documents, and AI is making that exhaust usable for the first time. They discuss why transcripts are becoming a core dataset inside companies, how “vibe coding” is changing what non-technical teams can build, what the post-SaaS debate misses about maintenance and extensions, and why HR is a natural early home for AI assistance. The conversation stays focused on leadership, trust, and what it takes to turn experimentation into durable capability.