Manager Minute-brought to you by the VR Technical Assistance Center

What happens when workforce innovation stops focusing on individuals alone—and starts supporting entire families? In this episode of Manager Minute, Carol Pankow sits down with Lucas Halverson and Kathy Davis of ServiceSource to explore Families Achieving Self-Sufficiency Together (FASST)—a Disability Innovation Fund initiative that's connecting VR, TANF, employers, and community partners in a powerful new way. You'll hear how FASST: ·       Tackles generational poverty through a family-centered employment model ·       Supports disconnected youth and adults with disabilities across multiple states ·       Complements VR services without duplicating them ·       Uses AI-powered job matching and strong employer partnerships ·       Creates real solutions during Order of Selection and funding constraints This conversation is a must-listen for VR leaders, program managers, and partners looking for scalable, practical models that expand impact without expanding cost.   Listen Here   Full Transcript:   {Music} Lucas: The big goal is to break the cycle of poverty. We want to create lasting self-sufficiency, reduce the need for benefits and things of that nature.   Kathy: The beauty of this project is that it was originally designed for six sites across multiple states.   Lucas: We don't intend as a program to supplant programs that already exist, but we do intend to supplement or fill the gaps that exist.   Kathy: We are one as part of this project, and you would not have to pay fee for service or contract us. We're already being paid through the grant.   Intro Voice: Manager Minute, brought to you by the Vocational Rehabilitation Technical Assistance Center. Conversations powered by VR. One manager at a time, one minute at a time. Here is your host, Carol Pankow.   Carol: Welcome to the manager minute. In today's episode, we're diving into one of the exciting initiatives funded through the Rehab Services Administration's Disability Innovation Fund 21st Century Workforce Grants. And these grants were designed to spark new ideas and scalable strategies that help youth and adults with disabilities prepare for and succeed in today's rapidly changing world of work. From artificial intelligence and virtual reality to cross-system partnerships and new ways of engaging employers. These projects are testing innovative models that could reshape how we think about disability employment for the 21st century. And one of those projects, launched just this past year, is led by ServiceSource, and it's taking a unique approach to helping families move toward self-sufficiency and employment. And joining me today to talk about it are Lucas Halverson, project director, and Kathy Davis, one of the key leaders behind this groundbreaking effort. So how goes it, Lucas?   Lucas: Hey, good morning Carol. Everything's going very well. Thank you so much for inviting us to talk about our project today. We're extremely excited to be here to talk about our project Families Achieving Self-sufficiency Together. We also call it fasst with two S's. So thanks again for having us.   Carol: You bet. How about you, Kathy? How are you doing?   Kathy: I'm doing great, Carol, thanks so much for having us. We are definitely excited to speak with you about our grant, which is short for that Disability Innovation Fund.   Carol: Excellent. Yeah, I've had a lot of experience talking with other DIF grantees in like the C.D.E.F. We always give them the little alphabet soup label, but there have been different focuses each year that RSA had released the Disability Innovation Fund grant. So it's been really fun to catch up and see what things are happening. So let's dig in. So before we get into the details of your project, Lucas, could you tell us a little bit about your background and how you came to be involved in this work?   Lucas: Yeah, absolutely. So my entire professional career is related to helping others. That started as an employment development specialist right after my bachelor's degree, focusing on all things employment placement, support services, community based, competitive, integrated employment. I transitioned from that into helping individuals with more significant disabilities prepare for employment. I've done a little bit of group and individual substance abuse counseling, but largely the last 15 years or so, I've been in the world of vocational rehabilitation in a variety of roles, both on the public side and the private sector side, and was happy through those wonderful years to get my master's degree in rehab counseling and my certified rehabilitation counselor credential. So to present day, I've been with ServiceSorce for over ten years, and when the grant was awarded, I looked at it as an opportunity to still stay in the world that I love of helping people, but knew it would expand my skills and really looked at it as an opportunity to bring a pretty large proposal to life. And so here we are, fresh into the second year of our project and seeing all of that happen. So very exciting.   Carol: It's very cool. I love finding people's stories, like how you found your way into this world of work, because we all came in a long and winding road different ways, but make it in. And then once you're in, you're kind of hooked. It's hard to leave. So, Kathy, how about you? How did you come to be involved in this work?   Kathy: Well, same. I love people's stories about how they find their vocation. And I have also been serving individuals with disabilities for a very long time, well over 20 years. I started as a volunteer in high school with Easter Seals, and from there, I did volunteer work with therapeutic horseback riding. I eventually also went back to school and got my master's in rehab counseling and became a nonprofit community mental health counselor and a traumatic brain injury program manager. And because of my background in counseling and also a previous master's degree in economics, when the Workforce Innovation and Opportunity Act was being discussed,  and the emphasis changed to or included employers. My econ background and my master's rehab counseling background made me a little bit of a unicorn, and I was hired by a Blind services agency around 2012. And then I also did business relations for them. And then I was hired to start the first business relations program at one of the VR agencies. And really, my golden thread throughout all of my career has been starting new programs. No matter what role I've been in. I love new things, I love innovation, and so DIF has been a perfect fit for me. I'm also working on my doctorate degree, almost finished with that and doing a Pre-ETS dissertation. So I have a really strong interest in evaluation. And so evaluation actually brought me to this project. And I serve as an internal evaluator for it.   Carol: Wow, you are a unicorn. Let me say that is exciting. Very fun. Thanks for sharing that. So when you two first saw the grant announcement, what caught your attention and made you want to apply?   Lucas: Yeah. So this DIF grant cycle the F grant cycle was the first time nonprofit organizations were eligible to apply. So it was a unique opportunity for ServiceSource. And so our program development team recognized that our agency had the capacity to try to take this on, and also the expertise to successfully apply with a strong proposal, but then also administer and monitor the program successfully. So our organization, ServiceSource, is a leading service provider and employer for individuals with disabilities. So it made us well positioned to deliver impactful outcomes under this project. The DIF grant in general definitely aligns very closely with our mission and our vision and our values. And we have affiliated organizational model that we felt would provide a strategic advantage with this project. So it's allowing us to have a fairly large geographic reach. We have several teams across the country all working together on this project, and it also allows us to leverage partnerships and resources that have already been in existence across these teams and these affiliates to have the greatest impact that we can. And so really, the alignment and the capacity gave us confidence that we could do what this grant needed us to do. And so we're in that second year and really getting rocking and rolling now.   Carol: Yeah, I hadn't realized that ServiceSource had such a big footprint because I was familiar with the work ServiceSource did in Florida, and Tina down in Florida and working with the Florida General Agency. In fact, we did a podcast about that and that particular model, and I knew there were little fingers of that kind of had spread out, I believe, into a few different states, but I hadn't realized, like, really how expansive ServiceSource was. So that is an excellent point that it really positioned you well for this. Now your project family is achieving self-sufficiency together. As you said FASST with the two S's. So no, we don't have a typo. If they read the transcript later, we didn't have a spelling error. It is the FASST you really launched at the end of June. I know that first year is always a very big planning year and getting things ready. Can you give us a quick overview of what the initiative is about, and really what motivated your focus on families?   Lucas: Yeah, absolutely. Really the high level focus aims to help disconnected youth and disconnected adults with disabilities achieve competitive, integrated employment. In addition, you know, using early intervention workforce reintegration strategies to support long term success. That's where the whole self-sufficiency piece comes in, uniquely for our project. But overall, FASST is, as I mentioned, a multi-state initiative, and we want to empower disconnected adults and youth with disabilities. Our core focus is indiv