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More Than A Brand

Lindsay Tramel-Jones
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EntrepreneurshipPodcastsBusinessMarketingENunited-states
5 / 5
The "People's CXO" for scaling founders ready to stop being the bottleneck. You’ve built a fierce brand and cleared the six-figure mark—now comes the hard part. As your business scales, the manual "duct-tape" systems that got you here are starting to red-line. Every new lead feels like a threat to your schedule, and revenue is leaking through the gaps in your customer journey. Welcome to More Than a Brand, hosted by Lindsay Tramel-Jones, the People’s CXO and the CEO of Fierceified Creative & Consulting. This isn’t a podcast about "vibes" or vague marketing ideas. This is a masterclass in Customer Experience (CX) Engineering. Each episode, we strip away the manual hustle and dive into the proprietary RISE Method—Research, Innovate, Strategize, and Evolve—to help you build a business that can hold 10x the volume without 10x the effort. We move past surface-level customer service and into the deep work of Infrastructure Integrity, where we turn your brilliant visions into documented, automated, and soul-backed systems. We explore: The Diagnostic MRI: Using data and FlowLab to find exactly where your journey is breaking. Systemic Command: How to move from execution to observation
Top 3.5% by pitch volume (Rank #1730 of 50,000)Data updated Feb 10, 2026

Key Facts

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N/A
Episodes
52
Founded
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Category
Entrepreneurship
Number of listeners
Private
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Public snapshot
Audience: Under 4K / month
Canonical: https://podpitch.com/podcasts/more-than-a-brand
Reply rate: 35%+

Latest Episodes

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Why Your Scaling Business Is Leaking Customers (And How to Stop It)

Thu Jan 29 2026

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In this episode of the More Than a Brand podcast, host Lindsay Tramel-Jones, CEO of Fierceified Creative and Consultant, dives deep into the crucial transition from manual customer management to scalable retention systems. Lindsay discusses the common pitfalls scaling businesses face around the $100-150K mark, emphasizing the importance of customer retention over acquisition. She explains three critical reasons why businesses struggle to retain customers: the lack of post-transaction relationship strategies, focusing on symptoms rather than systems, and ineffective onboarding processes. Lindsay also shares insights on using the RISE method—Research, Innovate, Strategize, Evolve—to identify and fix the root causes of customer churn. The episode concludes with practical steps to audit and enhance your customer experience, ensuring it remains clear, intentional, and sustainable. 00:00 Introduction to More Than a Brand Podcast 00:51 The Struggles of Scaling Businesses 01:19 The Importance of Customer Retention 02:51 Reason 1: The Dropped Feeling 06:11 Reason 2: Fixing Symptoms, Not Systems 07:27 Reason 3: The Onboarding Gap 08:46 The RISE Method for Customer Experience 10:46 Conclusion and Next Steps 11:29 Closing Remarks and Subscription Reminder Mentioned in this episode: Learn about Flowtribe FlowTribe is our 10 CX Accelerator for founders that are ready to stop being the bottleneck and ready to retain clients.

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In this episode of the More Than a Brand podcast, host Lindsay Tramel-Jones, CEO of Fierceified Creative and Consultant, dives deep into the crucial transition from manual customer management to scalable retention systems. Lindsay discusses the common pitfalls scaling businesses face around the $100-150K mark, emphasizing the importance of customer retention over acquisition. She explains three critical reasons why businesses struggle to retain customers: the lack of post-transaction relationship strategies, focusing on symptoms rather than systems, and ineffective onboarding processes. Lindsay also shares insights on using the RISE method—Research, Innovate, Strategize, Evolve—to identify and fix the root causes of customer churn. The episode concludes with practical steps to audit and enhance your customer experience, ensuring it remains clear, intentional, and sustainable. 00:00 Introduction to More Than a Brand Podcast 00:51 The Struggles of Scaling Businesses 01:19 The Importance of Customer Retention 02:51 Reason 1: The Dropped Feeling 06:11 Reason 2: Fixing Symptoms, Not Systems 07:27 Reason 3: The Onboarding Gap 08:46 The RISE Method for Customer Experience 10:46 Conclusion and Next Steps 11:29 Closing Remarks and Subscription Reminder Mentioned in this episode: Learn about Flowtribe FlowTribe is our 10 CX Accelerator for founders that are ready to stop being the bottleneck and ready to retain clients.

Key Metrics

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Pitches sent
77
From PodPitch users
Rank
#1730
Top 3.5% by pitch volume (Rank #1730 of 50,000)
Average rating
5.0
Ratings count may be unavailable
Reviews
10
Written reviews (when available)
Publish cadence
N/A
Episode count
52
Data updated
Feb 10, 2026
Social followers
1.9K

Public Snapshot

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EntrepreneurshipPodcastsBusinessMarketing
Country
United States
Language
English
Language (ISO)
Release cadence
N/A
Latest episode date
Thu Jan 29 2026

Audience & Outreach (Public)

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Audience range
Under 4K / month
Public band
Reply rate band
35%+
Public band
Response time band
1–2 weeks
Public band
Replies received
6–20
Public band

Public ranges are rounded for privacy. Unlock the full report for exact values.

Presence & Signals

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Social followers
1.9K
Contact available
Yes
Masked on public pages
Sponsors detected
Private
Hidden on public pages
Guest format
Private
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No public profiles listed.

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Monthly listeners49,360
Reply rate18.2%
Avg response4.1 days
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Reviews

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5 / 5
RatingsN/A
Written reviews10

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Frequently Asked Questions About More Than A Brand

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What is More Than A Brand about?

The "People's CXO" for scaling founders ready to stop being the bottleneck. You’ve built a fierce brand and cleared the six-figure mark—now comes the hard part. As your business scales, the manual "duct-tape" systems that got you here are starting to red-line. Every new lead feels like a threat to your schedule, and revenue is leaking through the gaps in your customer journey. Welcome to More Than a Brand, hosted by Lindsay Tramel-Jones, the People’s CXO and the CEO of Fierceified Creative & Consulting. This isn’t a podcast about "vibes" or vague marketing ideas. This is a masterclass in Customer Experience (CX) Engineering. Each episode, we strip away the manual hustle and dive into the proprietary RISE Method—Research, Innovate, Strategize, and Evolve—to help you build a business that can hold 10x the volume without 10x the effort. We move past surface-level customer service and into the deep work of Infrastructure Integrity, where we turn your brilliant visions into documented, automated, and soul-backed systems. We explore: The Diagnostic MRI: Using data and FlowLab to find exactly where your journey is breaking. Systemic Command: How to move from execution to observation

How often does More Than A Brand publish new episodes?

More Than A Brand publishes on a variable schedule.

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