Legacy Out, Loyalty In: Payments That Perform with Special Guest Evan Wain of Ordr
Wed Jul 23 2025
On this episode of Payments Ground Game, hosts Elaina Smith and Kevin Smith are joined by Evan Wain, President and COO of Ordr, an ISV making big moves in the world of sports and entertainment payments. The conversation dives into how Ordr identified and tackled the unique challenges that sports teams and live event organizations face—moving beyond legacy payment systems to provide seamless, data-driven solutions that actually improve the fan experience and back-office operations. From optimizing reporting and reconciliation to helping teams better understand their customers, Evan shares how a focus on service, education, and true partnership has led Ordr to win over major clients like the Pittsburgh Penguins, Vegas Golden Knights, and Chicago Sky. Whether you're in payments, tech, or just curious about what really happens behind the scenes at your favorite live events, this episode uncovers the tactics and mindset that drive payment solutions that perform.
Learn more about Ordr.io
Connect with Evan Wain, President & COO of Ordr on LinkedIn
Chapters
(00:00:04) - Payments Ground Game: Order's Strategic Growth(00:00:55) - Meet Order's Founder and Chief Executive(00:01:42) - Secure Bank Card Expands into Sports and Entertainment(00:08:41) - How PaymentOps Went From Small Business to Global(00:09:58) - What were the other gaps that Sports Entertainment Software helped with?(00:10:43) - In addition to bridging the technology gaps,(00:11:52) - How the Knights Can See How They're Behaving(00:19:23) - Sales 101: Solution Based Thinking(00:24:08) - Secure Bank Card and Order: Working Together(00:28:32) - Order CEO Discusses Future Plans
More
On this episode of Payments Ground Game, hosts Elaina Smith and Kevin Smith are joined by Evan Wain, President and COO of Ordr, an ISV making big moves in the world of sports and entertainment payments. The conversation dives into how Ordr identified and tackled the unique challenges that sports teams and live event organizations face—moving beyond legacy payment systems to provide seamless, data-driven solutions that actually improve the fan experience and back-office operations. From optimizing reporting and reconciliation to helping teams better understand their customers, Evan shares how a focus on service, education, and true partnership has led Ordr to win over major clients like the Pittsburgh Penguins, Vegas Golden Knights, and Chicago Sky. Whether you're in payments, tech, or just curious about what really happens behind the scenes at your favorite live events, this episode uncovers the tactics and mindset that drive payment solutions that perform. Learn more about Ordr.io Connect with Evan Wain, President & COO of Ordr on LinkedIn Chapters (00:00:04) - Payments Ground Game: Order's Strategic Growth(00:00:55) - Meet Order's Founder and Chief Executive(00:01:42) - Secure Bank Card Expands into Sports and Entertainment(00:08:41) - How PaymentOps Went From Small Business to Global(00:09:58) - What were the other gaps that Sports Entertainment Software helped with?(00:10:43) - In addition to bridging the technology gaps,(00:11:52) - How the Knights Can See How They're Behaving(00:19:23) - Sales 101: Solution Based Thinking(00:24:08) - Secure Bank Card and Order: Working Together(00:28:32) - Order CEO Discusses Future Plans