Inside Airline Transformation: Revenue Management, AI, and the Shift to Offer & Order
Wed Jan 28 2026
In this episode, we explore a career that sits at the heart of airline transformation. From working within global airline groups and joint ventures to leading revenue management initiatives across continents, the conversation traces a journey through traditional airline commerce into AI-driven innovation. We discuss the evolution of ancillary revenue, the rise of offer and order management, building and scaling a startup, and what it takes to drive change in a complex, safety-critical industry. Along the way, there are insights on leadership, career pivots, industry culture, and advice for the next generation shaping the future of airline retailing.
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In this episode, we explore a career that sits at the heart of airline transformation. From working within global airline groups and joint ventures to leading revenue management initiatives across continents, the conversation traces a journey through traditional airline commerce into AI-driven innovation. We discuss the evolution of ancillary revenue, the rise of offer and order management, building and scaling a startup, and what it takes to drive change in a complex, safety-critical industry. Along the way, there are insights on leadership, career pivots, industry culture, and advice for the next generation shaping the future of airline retailing.