Employee Incentive Plans That Drive Team Performance and Profitability with Ryan Shank
Mon Feb 02 2026
Payroll is supposed to buy you results, not headaches. When your employee incentive is off, Sneaky Leaky shows up as overtime, slow jobs, and callbacks that chew up your schedule.
In this episode, I sit down with Ryan Shank to talk about why hourly pay can create misaligned incentives, even when your technicians mean well. We get into what performance-based incentive pay can look like in the real world, and how it ties to company goals, customer goals, and technician goals.
If you are tired of paying more and getting less, this conversation will help you see what to fix first.
What You'll Learn…
Why hourly pay can quietly reward overtime and slow jobs
How employee incentive changes technician behavior without micromanaging
The difference between a random bonus and performance based pay
Why billable efficiency can matter more than close rate
How to build employee incentive around what techs can control today
What technicians actually pay attention to after the first payout
How to cut callbacks and create more net new jobs with the same crew
Key Moments…
00:45 Why Hourly Pay Creates Misaligned Incentives
05:10 What Techs Actually Do When Pay Rewards Hours
10:30 What Performance Pay Can Look Like In The Field
16:05 Billable Efficiency And The Hours You Cannot Bill
22:40 Why Payout Timing Changes Behavior Faster
28:15 Metrics Techs Can Control Today
34:20 Tools That Help Track Incentives And Overtime
🎧 Listen to all episodes at https://profitablehomeservices.com/
🤝 Connect with Ryan at https://www.sharewillow.com/
ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS
15 Profit Leaks Report
📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks
Profit Impact Call
☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands. https://taxcoach4you.com/profitimpactcall/
More
Payroll is supposed to buy you results, not headaches. When your employee incentive is off, Sneaky Leaky shows up as overtime, slow jobs, and callbacks that chew up your schedule. In this episode, I sit down with Ryan Shank to talk about why hourly pay can create misaligned incentives, even when your technicians mean well. We get into what performance-based incentive pay can look like in the real world, and how it ties to company goals, customer goals, and technician goals. If you are tired of paying more and getting less, this conversation will help you see what to fix first. What You'll Learn… Why hourly pay can quietly reward overtime and slow jobs How employee incentive changes technician behavior without micromanaging The difference between a random bonus and performance based pay Why billable efficiency can matter more than close rate How to build employee incentive around what techs can control today What technicians actually pay attention to after the first payout How to cut callbacks and create more net new jobs with the same crew Key Moments… 00:45 Why Hourly Pay Creates Misaligned Incentives 05:10 What Techs Actually Do When Pay Rewards Hours 10:30 What Performance Pay Can Look Like In The Field 16:05 Billable Efficiency And The Hours You Cannot Bill 22:40 Why Payout Timing Changes Behavior Faster 28:15 Metrics Techs Can Control Today 34:20 Tools That Help Track Incentives And Overtime 🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with Ryan at https://www.sharewillow.com/ ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS 15 Profit Leaks Report 📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands. https://taxcoach4you.com/profitimpactcall/