Two Years In, CARE Chief Amy Barden Says Her Crisis Response Team Still Faces Roadblocks
Mon Jan 26 2026
Amy Barden, director of the city's Community Assisted Response and Engagement (CARE) department.
Barden has been on the job for just over two years, running the city's 911 operations while also setting up an unarmed team of social workers who respond to emergency calls that don't require police—the CARE Team.
The CARE Team is expanding to 48 members this year, and their size will no longer be capped under the city's contract with the Seattle Police Officers' Guild (SPOG), which has historically resisted reducing the duties that legally have to be performed by police, like directing traffic and responding to 911 calls.
But the contract also includes new constraints on CARE that limit where the team is allowed to go and when they have to back off and call police. CARE can't help people if there are signs that they've recently used drugs, for instance, and they aren't allowed to go inside most buildings or respond to people inside cars.
We asked Barden about these constraints, along with the requirement that SPD sergeants decide who to send out on crisis calls that come in to 911—police, CARE, or community service officers, civilian SPD staffers who respond to minor issues but lack the mental health and crisis response training of the social workers who make up the CARE team.
We also talked about how CARE has evolved in its first 28 months, what happens when people call 911 for a person in crisis, and Barden's hopes for the team under new mayor Katie Wilson and a more progressive City Council.
Our editor is Quinn Waller.
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Amy Barden, director of the city's Community Assisted Response and Engagement (CARE) department. Barden has been on the job for just over two years, running the city's 911 operations while also setting up an unarmed team of social workers who respond to emergency calls that don't require police—the CARE Team. The CARE Team is expanding to 48 members this year, and their size will no longer be capped under the city's contract with the Seattle Police Officers' Guild (SPOG), which has historically resisted reducing the duties that legally have to be performed by police, like directing traffic and responding to 911 calls. But the contract also includes new constraints on CARE that limit where the team is allowed to go and when they have to back off and call police. CARE can't help people if there are signs that they've recently used drugs, for instance, and they aren't allowed to go inside most buildings or respond to people inside cars. We asked Barden about these constraints, along with the requirement that SPD sergeants decide who to send out on crisis calls that come in to 911—police, CARE, or community service officers, civilian SPD staffers who respond to minor issues but lack the mental health and crisis response training of the social workers who make up the CARE team. We also talked about how CARE has evolved in its first 28 months, what happens when people call 911 for a person in crisis, and Barden's hopes for the team under new mayor Katie Wilson and a more progressive City Council. Our editor is Quinn Waller. Send us a text! Note that we can only respond directly to emails realseattlenice@gmail.com Thanks to Uncle Ike's pot shop for sponsoring this week's episode! If you want to advertise please contact us at realseattlenice@gmail.com Support the show Your support on Patreon helps pay for editing, production, live events and the unique, hard-hitting local journalism and commentary you hear weekly on Seattle Nice.