SecurED

In this Secured bonus soundbite, Amanda Singleton, Customer Care Manager at Lightcurve, highlights one of the most common—and effective—tactics used in social engineering attacks: urgency. Singleton explains that scammers succeed not because of sophisticated technology, but because they exploit human behavior during busy, distracted moments. By creating a sense of urgency, attackers pressure individuals to act quickly, bypassing normal verification steps and critical thinking. She emphasizes a clear best practice her teams reinforce with customers: legitimate organizations will never request confidential information through unsolicited messages. Any unexpected request for sensitive data should be verified through a trusted, alternate channel—such as calling a known phone number or logging into an official account portal. This guidance is especially important as phishing and impersonation attempts become more convincing and widespread. Attackers are intentionally trying to interrupt routines, trigger emotional reactions, and rush decisions before red flags are noticed. Singleton’s advice aligns closely with a core theme of Secured: strong security isn’t just about tools—it’s about habits. Slowing down, questioning urgency, and validating requests can stop many attacks before they cause harm. In an environment where speed is often rewarded, she reminds organizations that hesitation can be a powerful defensive move.