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Tech Deep Dive

ITBroker.com
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Have you ever wondered how to find the best IT suppliers without boring sales calls?ITBroker.com checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain. Join us as we explore each supplier, what problems they fix, how they do it, and if they're a great match for your needs.
Top 6.4% by pitch volume (Rank #3214 of 50,000)Data updated Feb 10, 2026

Key Facts

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Episodes
200
Founded
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Category
Technology
Number of listeners
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Public snapshot
Audience: Under 4K / month
Canonical: https://podpitch.com/podcasts/tech-deep-dive
Reply rate: Under 2%

Latest Episodes

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Why Contact Center AI Projects Fail After the Demo

Thu Jan 08 2026

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The demo was perfect. Then deployment happened. If your contact center AI “worked” in a pilot but fell apart in production - this episode explains why. Max Clark sits down with Jim K. Tennant (VP, Channel Sales at Observe.AI) to unpack the real reasons contact center AI projects fail after approval: weak data foundations, missing guardrails, messy knowledge sources, agent adoption breakdowns, and bots that can’t recover when customers go off-script. They also dig into what actually works—call analytics → automated QA → agent assist → targeted automation, and how to reduce churn and handle time without wrecking CSAT. Watch this before your AI pilot turns into an expensive failure.

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The demo was perfect. Then deployment happened. If your contact center AI “worked” in a pilot but fell apart in production - this episode explains why. Max Clark sits down with Jim K. Tennant (VP, Channel Sales at Observe.AI) to unpack the real reasons contact center AI projects fail after approval: weak data foundations, missing guardrails, messy knowledge sources, agent adoption breakdowns, and bots that can’t recover when customers go off-script. They also dig into what actually works—call analytics → automated QA → agent assist → targeted automation, and how to reduce churn and handle time without wrecking CSAT. Watch this before your AI pilot turns into an expensive failure.

Key Metrics

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Pitches sent
59
From PodPitch users
Rank
#3214
Top 6.4% by pitch volume (Rank #3214 of 50,000)
Average rating
N/A
Ratings count may be unavailable
Reviews
N/A
Written reviews (when available)
Publish cadence
N/A
Episode count
200
Data updated
Feb 10, 2026
Social followers
579

Public Snapshot

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TechnologyPodcastsNewsTech News
Country
United States
Language
English
Language (ISO)
Release cadence
N/A
Latest episode date
Thu Jan 08 2026

Audience & Outreach (Public)

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Audience range
Under 4K / month
Public band
Reply rate band
Under 2%
Public band
Response time band
1–2 days
Public band
Replies received
1–5
Public band

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Presence & Signals

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Social followers
579
Contact available
Yes
Masked on public pages
Sponsors detected
Yes
Guest format
No

Social links

No public profiles listed.

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Monthly listeners49,360
Reply rate18.2%
Avg response4.1 days
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Frequently Asked Questions About Tech Deep Dive

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What is Tech Deep Dive about?

Have you ever wondered how to find the best IT suppliers without boring sales calls?ITBroker.com checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain. Join us as we explore each supplier, what problems they fix, how they do it, and if they're a great match for your needs.

How often does Tech Deep Dive publish new episodes?

Tech Deep Dive publishes on a variable schedule.

How many listeners does Tech Deep Dive get?

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