Episode 478: Doug Dawson on the Operational Challenges ISPs Can’t Ignore
Tue Feb 03 2026
In this episode of The Broadband Bunch, host Jeff Boozer sits down with Doug Dawson, President of CCG Consulting and author of the widely read industry blog POTs and PANs. Drawing from decades of experience advising ISPs across the country, Dawson shares practical insights inspired by his recent blog post, “ISP New Year’s Resolutions.” The conversation explores the recurring operational challenges that small and mid-sized broadband providers face year after year—and why so many important initiatives remain stuck on the to-do list.
Doug and Jeff dig into issues such as integrated records, reducing costly truck rolls, understanding true profitability, managing rising employee benefit costs, and the struggle many ISPs have with business sales and inventory management. Dawson explains how staffing constraints, limited budgets, and the technical culture of many ISPs often prevent progress on these critical projects—even when leadership knows they need to be addressed. He also offers a perspective on what separates operators who break through these barriers from those who continue to defer them.
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In this episode of The Broadband Bunch, host Jeff Boozer sits down with Doug Dawson, President of CCG Consulting and author of the widely read industry blog POTs and PANs. Drawing from decades of experience advising ISPs across the country, Dawson shares practical insights inspired by his recent blog post, “ISP New Year’s Resolutions.” The conversation explores the recurring operational challenges that small and mid-sized broadband providers face year after year—and why so many important initiatives remain stuck on the to-do list. Doug and Jeff dig into issues such as integrated records, reducing costly truck rolls, understanding true profitability, managing rising employee benefit costs, and the struggle many ISPs have with business sales and inventory management. Dawson explains how staffing constraints, limited budgets, and the technical culture of many ISPs often prevent progress on these critical projects—even when leadership knows they need to be addressed. He also offers a perspective on what separates operators who break through these barriers from those who continue to defer them.