How a senior civil servant uses AI day-to-day: In conversation with Megan Lee Devlin
Fri Jan 23 2026
In this episode, we speak to Megan Lee Devlin – DG for Service Transformation at the Ministry of Justice – about practical, responsible AI adoption in government.
Megan shares how she uses AI day-to-day, from making the most of the general tools licenced by her department to the no-code tools built by civil servants themselves. She also tells us about bespoke, large-scale tools like Justice Transcribe, which has halved the time probation officers spend on admin.
She offers advice on building capability, overcoming challenges like hallucinations, and how leaders can support a wider adoption of AI through curiosity, connection and responsible championing.
Hosted by Suzannah Brecknell, editor-in-chief, Civil Service World.
Recorded and produced by Podot.
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In this episode, we speak to Megan Lee Devlin – DG for Service Transformation at the Ministry of Justice – about practical, responsible AI adoption in government. Megan shares how she uses AI day-to-day, from making the most of the general tools licenced by her department to the no-code tools built by civil servants themselves. She also tells us about bespoke, large-scale tools like Justice Transcribe, which has halved the time probation officers spend on admin. She offers advice on building capability, overcoming challenges like hallucinations, and how leaders can support a wider adoption of AI through curiosity, connection and responsible championing. Hosted by Suzannah Brecknell, editor-in-chief, Civil Service World. Recorded and produced by Podot.