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The CX Files

Ben Foden
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ManagementPodcastsBusinessEN-USunited-statesSeveral times per week
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Investigating the mysteries and sharing the secrets of great customer experience with industry leaders that have seen it and done it.
Top 56.1% by pitch volume (Rank #28047 of 50,000)Data updated Feb 10, 2026

Key Facts

Publishes
Several times per week
Episodes
35
Founded
N/A
Category
Management
Number of listeners
Private
Hidden on public pages

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Public snapshot
Audience: Under 4K / month
Canonical: https://podpitch.com/podcasts/the-cx-files
Cadence: Active weekly
Reply rate: 35%+

Latest Episodes

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The CX Files #35 - Ryan Klausner

Thu Feb 05 2026

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Learn in this episode: Why the term deflection rate is actually harmful to long-term brand health.How to replace biased, low-response surveys with AI-driven sentiment analysis.The shift from reactive support to proactive AI that identifies problems before the customer does.Why "outsourcing your thinking" to an LLM is the biggest risk for knowledge workers today.Ryan Klausner is a veteran CX leader with over 15 years of experience scaling mission-driven brands. From his early days saving millions for the city of Vancouver to leading global teams at Who Gives a Crap, Ryan specializes in combining human innovation with high-scale technology to drive mid-nine-figure growth. -- Give your customers AI self-service with 95% first response accuracy. Your team gets optimal results and gains time with VoC and knowledge based improvement that is done for you. Visit https://helpfeel.com/en-us to learn more.

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Learn in this episode: Why the term deflection rate is actually harmful to long-term brand health.How to replace biased, low-response surveys with AI-driven sentiment analysis.The shift from reactive support to proactive AI that identifies problems before the customer does.Why "outsourcing your thinking" to an LLM is the biggest risk for knowledge workers today.Ryan Klausner is a veteran CX leader with over 15 years of experience scaling mission-driven brands. From his early days saving millions for the city of Vancouver to leading global teams at Who Gives a Crap, Ryan specializes in combining human innovation with high-scale technology to drive mid-nine-figure growth. -- Give your customers AI self-service with 95% first response accuracy. Your team gets optimal results and gains time with VoC and knowledge based improvement that is done for you. Visit https://helpfeel.com/en-us to learn more.

Key Metrics

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Pitches sent
12
From PodPitch users
Rank
#28047
Top 56.1% by pitch volume (Rank #28047 of 50,000)
Average rating
N/A
Ratings count may be unavailable
Reviews
N/A
Written reviews (when available)
Publish cadence
Several times per week
Active weekly
Episode count
35
Data updated
Feb 10, 2026
Social followers
15

Public Snapshot

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ManagementPodcastsBusiness
Country
United States
Language
EN-US
Language (ISO)
Release cadence
Several times per week
Latest episode date
Thu Feb 05 2026

Audience & Outreach (Public)

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Audience range
Under 4K / month
Public band
Reply rate band
35%+
Public band
Response time band
1–2 days
Public band
Replies received
1–5
Public band

Public ranges are rounded for privacy. Unlock the full report for exact values.

Presence & Signals

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Social followers
15
Contact available
Yes
Masked on public pages
Sponsors detected
Yes
Guest format
No

Social links

No public profiles listed.

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Audience & Growth
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Monthly listeners49,360
Reply rate18.2%
Avg response4.1 days
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Contact preview
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Sponsor signals
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Sponsor mentionsLikely
Ad-read historyAvailable
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How To Pitch The CX Files

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Reviews

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Written reviewsN/A

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Frequently Asked Questions About The CX Files

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What is The CX Files about?

Investigating the mysteries and sharing the secrets of great customer experience with industry leaders that have seen it and done it.

How often does The CX Files publish new episodes?

Several times per week

How many listeners does The CX Files get?

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Which podcasts are similar to The CX Files?

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