Hiring with Heart: Matthew Dew on People, Performance and Fit
Wed Nov 19 2025
In this episode of The Glass Ceiling, Marissa Hankinson speaks with Matthew Dew, State Manager of SMAART Recruitment in South Australia.
Matt brings a refreshing lens to recruitment. His background spans tech, retail and financial services, but it’s his people-first mindset that stands out. He believes hiring should be about alignment, values and long-term fit, not just checking boxes on a CV.
We explore what businesses often get wrong about recruitment, why culture fit really matters, and how leadership needs to evolve if teams are going to thrive. From high-performing contact centres to industry advisory boards, Matt shares real stories and sharp insight from the hiring front line.
This is a conversation for anyone who manages people, wants to hire better, or is rethinking how we build stronger teams.
Produced by Wavebreaker Productions
#TheGlassCeilingPodcast #MatthewDew #SMAARTRecruitment #PeopleFirstLeadership #CultureFitMatters #HiringWithHeart #ModernRecruitment #LeadershipStrategy #BusinessCulture #WavebreakerProductions #ValuesBasedHiring #TeamPerformance
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In this episode of The Glass Ceiling, Marissa Hankinson speaks with Matthew Dew, State Manager of SMAART Recruitment in South Australia. Matt brings a refreshing lens to recruitment. His background spans tech, retail and financial services, but it’s his people-first mindset that stands out. He believes hiring should be about alignment, values and long-term fit, not just checking boxes on a CV. We explore what businesses often get wrong about recruitment, why culture fit really matters, and how leadership needs to evolve if teams are going to thrive. From high-performing contact centres to industry advisory boards, Matt shares real stories and sharp insight from the hiring front line. This is a conversation for anyone who manages people, wants to hire better, or is rethinking how we build stronger teams. Produced by Wavebreaker Productions #TheGlassCeilingPodcast #MatthewDew #SMAARTRecruitment #PeopleFirstLeadership #CultureFitMatters #HiringWithHeart #ModernRecruitment #LeadershipStrategy #BusinessCulture #WavebreakerProductions #ValuesBasedHiring #TeamPerformance