278: Seventy-Five Years Putting the Customer First: What Arrow Truck Sales Does Differently
Wed Feb 04 2026
This week on the Oakley Podcast, host Jeremy Kellett welcomes Keith Wilson, Tasha Rinehart, and Joe Vulpone from Arrow Truck Sales to spotlight the successful partnership with Oakley and Arrow. The conversation delves into their 75-year history, the process of sourcing and inspecting quality used trucks, and Arrow’s customer-first approach. Key discussions include the impact of technology in truck sales, the unique advantages of Arrow’s in-house financing through Transport Funding, and the opening of their new Little Rock location. Listeners will learn about the importance of building lasting relationships, post-sale support for drivers, adapting to industry changes for long-term trucking success, and so much more.
Key topics in today’s conversation include:
Welcome to Today’s Episode with Arrow Truck Sales (0:42)Stories About Family and Balance for Trucking Professionals (5:18)The History and Philosophy at Arrow, 75 Years in Business (7:53)Insight Into Used Truck Sourcing, Inspections, and Quality Control (10:37)The Process and Challenges of Buying and Selling Used Trucks (13:42)Lessons Learned from the COVID-19 Market Fluctuations (15:33)Technology’s Role in Modern Truck Sales and Customer Experience (17:27)Competing in the Digital Age and How Customer Relationships Evolve (19:06)Creating a “Disney World” Customer Experience at Arrow (20:45)Service After the Sale and Standout Examples of Support (23:16)Handling Customer Issues and Going Above and Beyond Post-Sale (26:33)Arrow’s In-house Financing and Benefits for Customers (29:27)The Critical Importance of Correct Truck Paperwork (32:04)The New Little Rock Store: Location, Strategy, and Benefits (35:21)Plans for Service Bays and Light Maintenance at Little Rock (38:19)Future Outlook: Sticking With Core Values While Embracing Change (39:42)Final Thoughts and Takeaways (41:06)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.
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This week on the Oakley Podcast, host Jeremy Kellett welcomes Keith Wilson, Tasha Rinehart, and Joe Vulpone from Arrow Truck Sales to spotlight the successful partnership with Oakley and Arrow. The conversation delves into their 75-year history, the process of sourcing and inspecting quality used trucks, and Arrow’s customer-first approach. Key discussions include the impact of technology in truck sales, the unique advantages of Arrow’s in-house financing through Transport Funding, and the opening of their new Little Rock location. Listeners will learn about the importance of building lasting relationships, post-sale support for drivers, adapting to industry changes for long-term trucking success, and so much more. Key topics in today’s conversation include: Welcome to Today’s Episode with Arrow Truck Sales (0:42)Stories About Family and Balance for Trucking Professionals (5:18)The History and Philosophy at Arrow, 75 Years in Business (7:53)Insight Into Used Truck Sourcing, Inspections, and Quality Control (10:37)The Process and Challenges of Buying and Selling Used Trucks (13:42)Lessons Learned from the COVID-19 Market Fluctuations (15:33)Technology’s Role in Modern Truck Sales and Customer Experience (17:27)Competing in the Digital Age and How Customer Relationships Evolve (19:06)Creating a “Disney World” Customer Experience at Arrow (20:45)Service After the Sale and Standout Examples of Support (23:16)Handling Customer Issues and Going Above and Beyond Post-Sale (26:33)Arrow’s In-house Financing and Benefits for Customers (29:27)The Critical Importance of Correct Truck Paperwork (32:04)The New Little Rock Store: Location, Strategy, and Benefits (35:21)Plans for Service Bays and Light Maintenance at Little Rock (38:19)Future Outlook: Sticking With Core Values While Embracing Change (39:42)Final Thoughts and Takeaways (41:06)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.