Stop Training Customers to Forget You
Tue Feb 03 2026
Emma thought she was "doing marketing." She posted. She emailed. She showed up when she could.
And then everything went quiet.
When she finally ran a promotion, nobody responded.
In this episode, Salena Knight breaks down why inconsistent marketing doesn't just slow growth – it actively works against you. You'll learn the three invisible costs of inconsistency that most retailers never factor in, why your promotions fall flat after a quiet period, and how inconsistency trains customers to forget you exist.
This isn't about posting more or working longer hours. It's about building a repeatable marketing system that keeps you visible, trusted, and top of mind – even when operations get busy.
Inside the episode:
Why inconsistent marketing resets customer awareness back to zero
How silence quietly erodes trust with your audience
The "abandoned cart of attention" and why your message never sticks
Why three posts is never enough (even if it feels repetitive)
How to fix inconsistent marketing without adding 20 more hours to your week
More
Emma thought she was "doing marketing." She posted. She emailed. She showed up when she could. And then everything went quiet. When she finally ran a promotion, nobody responded. In this episode, Salena Knight breaks down why inconsistent marketing doesn't just slow growth – it actively works against you. You'll learn the three invisible costs of inconsistency that most retailers never factor in, why your promotions fall flat after a quiet period, and how inconsistency trains customers to forget you exist. This isn't about posting more or working longer hours. It's about building a repeatable marketing system that keeps you visible, trusted, and top of mind – even when operations get busy. Inside the episode: Why inconsistent marketing resets customer awareness back to zero How silence quietly erodes trust with your audience The "abandoned cart of attention" and why your message never sticks Why three posts is never enough (even if it feels repetitive) How to fix inconsistent marketing without adding 20 more hours to your week