Integris CEO and CRO on AI, Acquisitions, and How To Be an Irreplaceable MSP
Thu Jan 29 2026
Glenn shares how his role has evolved since becoming CEO in 2025, how Integris is investing heavily in AI, automation, and the application layer, and why the company is acquiring both MSP and non-MSP businesses to build a true digital-state platform. Kyle explains how verticalization, deep customer expertise, and advisory services are helping Integris stand out in an increasingly crowded MSP market — and what customers can do with the additional AI budget many are allocating in 2026.
This conversation dives into how MSPs can move beyond infrastructure, avoid commoditization, and become long-term strategic partners for their customers.
Topics & Time Codes00:00 – Welcome & 2026 vision for Integris
Glenn Mathis returns to Partner POV as CEO alongside new CRO Kyle Wewe.
01:28 – Glenn’s new role as CEO & setting the pace for growth
How Integris is aligning strategy, culture, and investments for the future.
03:25 – From infrastructure to the digital state
Why Integris is expanding into data, applications, and AI-driven services.
04:20 – Why Kyle joined Integris as CRO
Culture, transformation, and growth opportunities.
06:30 – What Glenn looks for in executive leaders
Curiosity, adaptability, and building for what’s next.
09:33 – Why Integris refuses to be a “replaceable MSP”
How positioning and portfolio strategy prevent commoditization.
13:12 – Verticalization as a true differentiator
Building industry-specific playbooks, KPIs, and automations.
18:31 – Avoiding price-based buying decisions
Why Integris invests heavily in assessments and advisory up front.
23:10 – Acquiring beyond MSPs
How data, automation, and AI companies fit Integris’ strategy.
25:34 – The application layer focus for 2026
Helping customers actually use the data they already have.
28:14 – How Integris is investing in AI
Reimagining workflows with AI agents and automation.
31:09 – Launching an AI Center of Excellence
Upskilling teams and building vertical-specific automations.
32:47 – How customers should use their AI budgets in 2026
Practical guidance for starting (or scaling) an AI journey.
A new episode of Channel Insider: Partner POV is released every other Thursday.
Watch the interview on YouTube @ChannelInsider_NewsAndTrends
If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at partnerpov@channelinsider.com
For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com
Connect with Channel Insider on LinkedIn.
Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.
The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.
Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.
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Glenn shares how his role has evolved since becoming CEO in 2025, how Integris is investing heavily in AI, automation, and the application layer, and why the company is acquiring both MSP and non-MSP businesses to build a true digital-state platform. Kyle explains how verticalization, deep customer expertise, and advisory services are helping Integris stand out in an increasingly crowded MSP market — and what customers can do with the additional AI budget many are allocating in 2026. This conversation dives into how MSPs can move beyond infrastructure, avoid commoditization, and become long-term strategic partners for their customers. Topics & Time Codes00:00 – Welcome & 2026 vision for Integris Glenn Mathis returns to Partner POV as CEO alongside new CRO Kyle Wewe. 01:28 – Glenn’s new role as CEO & setting the pace for growth How Integris is aligning strategy, culture, and investments for the future. 03:25 – From infrastructure to the digital state Why Integris is expanding into data, applications, and AI-driven services. 04:20 – Why Kyle joined Integris as CRO Culture, transformation, and growth opportunities. 06:30 – What Glenn looks for in executive leaders Curiosity, adaptability, and building for what’s next. 09:33 – Why Integris refuses to be a “replaceable MSP” How positioning and portfolio strategy prevent commoditization. 13:12 – Verticalization as a true differentiator Building industry-specific playbooks, KPIs, and automations. 18:31 – Avoiding price-based buying decisions Why Integris invests heavily in assessments and advisory up front. 23:10 – Acquiring beyond MSPs How data, automation, and AI companies fit Integris’ strategy. 25:34 – The application layer focus for 2026 Helping customers actually use the data they already have. 28:14 – How Integris is investing in AI Reimagining workflows with AI agents and automation. 31:09 – Launching an AI Center of Excellence Upskilling teams and building vertical-specific automations. 32:47 – How customers should use their AI budgets in 2026 Practical guidance for starting (or scaling) an AI journey. A new episode of Channel Insider: Partner POV is released every other Thursday. Watch the interview on YouTube @ChannelInsider_NewsAndTrends If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at partnerpov@channelinsider.com For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com Connect with Channel Insider on LinkedIn. Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell. Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.