Bringing Wonder Back to Work | Leadership, Culture & Service with Peter Merritt
Tue Jan 27 2026
What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder?
In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to.
This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets.
You’ll learn:
Why wonder is a leadership advantage, not a luxuryHow small moments create magnetic workplace culturesThe role of presence, gratitude, and emotional energy in leadershipHow to improve customer and employee experience through heart-led serviceSimple rituals that can elevate team engagement starting today
If you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately.
Time Stamps:
00:00 Introduction to the Power of Wonder
00:38 Meet Peter Merritt: The Wonder Advocate
01:41 Rediscovering Wonder in Leadership
03:42 Lessons from Luxury Hotels
04:43 The Power of Small Moments
08:15 Creating Magnetic Workplaces
10:42 Revive and Shine: A Case Study
12:23 Practical Tips for Best-in-Class Service
14:35 The Impact of Gratitude
17:59 Role Model Leadership
22:18 Final Thoughts and Takeaways
Follow Jason S Bradshaw:
Website: https://jasonsbradshaw.com/
LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/
Facebook: https://www.facebook.com/jasonsbradshaw
Instagram: https://www.instagram.com/jasonsbradshaw/
Twitter/X: https://x.com/jasonsbradshaw
Follow Peter Merrett:
Website: https://petermerrett.com/
LinkedIn: https://www.linkedin.com/in/petermerrett/
Facebook: https://www.facebook.com/petermerrettspeaker
Instagram: https://www.instagram.com/peter_merrett/
Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/
#Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw...
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What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder? In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to. This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets. You’ll learn: Why wonder is a leadership advantage, not a luxuryHow small moments create magnetic workplace culturesThe role of presence, gratitude, and emotional energy in leadershipHow to improve customer and employee experience through heart-led serviceSimple rituals that can elevate team engagement starting today If you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately. Time Stamps: 00:00 Introduction to the Power of Wonder 00:38 Meet Peter Merritt: The Wonder Advocate 01:41 Rediscovering Wonder in Leadership 03:42 Lessons from Luxury Hotels 04:43 The Power of Small Moments 08:15 Creating Magnetic Workplaces 10:42 Revive and Shine: A Case Study 12:23 Practical Tips for Best-in-Class Service 14:35 The Impact of Gratitude 17:59 Role Model Leadership 22:18 Final Thoughts and Takeaways Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Peter Merrett: Website: https://petermerrett.com/ LinkedIn: https://www.linkedin.com/in/petermerrett/ Facebook: https://www.facebook.com/petermerrettspeaker Instagram: https://www.instagram.com/peter_merrett/ Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/ #Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw...