PodcastsRank #17859
Artwork for Customer Smarts

Customer Smarts

ManagementPodcastsBusinessENsingaporeDaily or near-daily
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If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation. A recent study shows that 95% of executives feel the same as you do. Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences. The core topics we cover are: ·  Operations - how to unite your organisational silos to deliver great CX ·  Customer intelligence – how to structure segmentation and data to drive your CX program ·  Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences ·  Tech – how to better utilise technology to achieve your customer goals
Top 35.7% by pitch volume (Rank #17859 of 50,000)Data updated Feb 10, 2026

Key Facts

Publishes
Daily or near-daily
Episodes
29
Founded
N/A
Category
Management
Number of listeners
Private
Hidden on public pages

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Public snapshot
Audience: Under 4K / month
Canonical: https://podpitch.com/podcasts/customer-smarts
Cadence: Dormant
Reply rate: Under 2%

Latest Episodes

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AI Strategy into Action - Lucio Ribeiro - Australia’s #1 AI speaker - ex 7 Network and Optus

Mon Feb 24 2025

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Turning AI strategy into business impact is something a lot of businesses are trying to do right now. So, I wanted to create an episode focussed on how to develop an AI strategy and put it into action. My guest in this episode, Lucio Ribeiro is recognised as Australia's number one speaker on AI. He’s consulting with some of Australia’s largest organisations on AI transformation and has held executive roles with the Seven Network and Optus. He's also a Forbes columnist on AI. In this episode we dive into: AI maturity inside organisations Challenges organisations are facing with AI AI strategy fundamentals How to build an AI team How to put an AI strategy into action Host Bio - Justin Stafford has spent the last 20 years working on digital transformation and CX strategy projects all around the globe with brands like Samsung, Virgin, Lexus, eBay, PayPal, CommBank and even the Air Force. You can connect with me on Linkedin here: https://www.linkedin.com/in/justin-stafford-cs/ If you’re looking for help in the customer strategy & experience design space go to www.customersmarts.co Lucio can be found on Linkedin here: https://www.linkedin.com/in/lucioribeiro/ See omnystudio.com/listener for privacy information.

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Turning AI strategy into business impact is something a lot of businesses are trying to do right now. So, I wanted to create an episode focussed on how to develop an AI strategy and put it into action. My guest in this episode, Lucio Ribeiro is recognised as Australia's number one speaker on AI. He’s consulting with some of Australia’s largest organisations on AI transformation and has held executive roles with the Seven Network and Optus. He's also a Forbes columnist on AI. In this episode we dive into: AI maturity inside organisations Challenges organisations are facing with AI AI strategy fundamentals How to build an AI team How to put an AI strategy into action Host Bio - Justin Stafford has spent the last 20 years working on digital transformation and CX strategy projects all around the globe with brands like Samsung, Virgin, Lexus, eBay, PayPal, CommBank and even the Air Force. You can connect with me on Linkedin here: https://www.linkedin.com/in/justin-stafford-cs/ If you’re looking for help in the customer strategy & experience design space go to www.customersmarts.co Lucio can be found on Linkedin here: https://www.linkedin.com/in/lucioribeiro/ See omnystudio.com/listener for privacy information.

Key Metrics

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Pitches sent
19
From PodPitch users
Rank
#17859
Top 35.7% by pitch volume (Rank #17859 of 50,000)
Average rating
N/A
Ratings count may be unavailable
Reviews
N/A
Written reviews (when available)
Publish cadence
Daily or near-daily
Dormant
Episode count
29
Data updated
Feb 10, 2026
Social followers
27

Public Snapshot

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Country
Singapore
Language
English
Language (ISO)
Release cadence
Daily or near-daily
Latest episode date
Mon Feb 24 2025

Audience & Outreach (Public)

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Audience range
Under 4K / month
Public band
Reply rate band
Under 2%
Public band
Response time band
Private
Hidden on public pages
Replies received
Private
Hidden on public pages

Public ranges are rounded for privacy. Unlock the full report for exact values.

Presence & Signals

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Social followers
27
Contact available
Yes
Masked on public pages
Sponsors detected
Private
Hidden on public pages
Guest format
Private
Hidden on public pages

Social links

No public profiles listed.

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Audience & Growth
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Monthly listeners49,360
Reply rate18.2%
Avg response4.1 days
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How To Pitch Customer Smarts

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Frequently Asked Questions About Customer Smarts

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What is Customer Smarts about?

If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation. A recent study shows that 95% of executives feel the same as you do. Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences. The core topics we cover are: ·  Operations - how to unite your organisational silos to deliver great CX ·  Customer intelligence – how to structure segmentation and data to drive your CX program ·  Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences ·  Tech – how to better utilise technology to achieve your customer goals

How often does Customer Smarts publish new episodes?

Daily or near-daily

How many listeners does Customer Smarts get?

PodPitch shows a public audience band (like "Under 4K / month"). Book a demo to unlock exact audience estimates and how we calculate them.

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How do I contact Customer Smarts?

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