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PodcastsRank #17382
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CX Files

Mark Hillary and Peter Ryan
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ManagementPodcastsBusinessENunited-kingdomDaily or near-daily
4.3 / 55 ratings
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
Top 34.8% by pitch volume (Rank #17382 of 50,000)Data updated Feb 10, 2026

Key Facts

Publishes
Daily or near-daily
Episodes
409
Founded
N/A
Category
Management
Number of listeners
Private
Hidden on public pages

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Public snapshot
Audience: Under 4K / month
Canonical: https://podpitch.com/podcasts/cx-files
Cadence: Active weekly
Reply rate: Under 2%

Latest Episodes

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Rob Joubert - Boomerang BPO - Building CX Success Over 20 Years

Thu Feb 05 2026

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Rob Joubert is the founder and CEO of Boomerang BPO. He is based in Cape Town, South Africa. 2025 was the 20th anniversary year for Boomerang, so at the end of the year Peter Ryan called Rob to talk about BPO and CX trends and what it takes to build a successful BPO operation from the ground up. 20 years into the journey, what has Rob learned about what clients want from a BPO partner in the 2020s?  https://www.linkedin.com/in/robert-joubert-89176011/ https://boomerangbpo.com/

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Rob Joubert is the founder and CEO of Boomerang BPO. He is based in Cape Town, South Africa. 2025 was the 20th anniversary year for Boomerang, so at the end of the year Peter Ryan called Rob to talk about BPO and CX trends and what it takes to build a successful BPO operation from the ground up. 20 years into the journey, what has Rob learned about what clients want from a BPO partner in the 2020s?  https://www.linkedin.com/in/robert-joubert-89176011/ https://boomerangbpo.com/

Key Metrics

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Pitches sent
19
From PodPitch users
Rank
#17382
Top 34.8% by pitch volume (Rank #17382 of 50,000)
Average rating
4.3
From 5 ratings
Reviews
3
Written reviews (when available)
Publish cadence
Daily or near-daily
Active weekly
Episode count
409
Data updated
Feb 10, 2026
Social followers
1.3K

Public Snapshot

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ManagementPodcastsBusiness
Country
United Kingdom
Language
English
Language (ISO)
Release cadence
Daily or near-daily
Latest episode date
Thu Feb 05 2026

Audience & Outreach (Public)

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Audience range
Under 4K / month
Public band
Reply rate band
Under 2%
Public band
Response time band
Private
Hidden on public pages
Replies received
Private
Hidden on public pages

Public ranges are rounded for privacy. Unlock the full report for exact values.

Presence & Signals

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Social followers
1.3K
Contact available
Yes
Masked on public pages
Sponsors detected
Yes
Guest format
No

Social links

No public profiles listed.

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Audience & Growth
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Monthly listeners49,360
Reply rate18.2%
Avg response4.1 days
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Contact preview
m***@hidden
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Sponsor signals
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Sponsor mentionsLikely
Ad-read historyAvailable
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How To Pitch CX Files

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This show is Rank #17382 by pitch volume, with 19 pitches sent by PodPitch users.

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Reviews

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4.3 / 55 ratings
Ratings5
Written reviews3

We summarize public review counts here; full review text aggregation is not shown on PodPitch yet.

Frequently Asked Questions About CX Files

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What is CX Files about?

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

How often does CX Files publish new episodes?

Daily or near-daily

How many listeners does CX Files get?

PodPitch shows a public audience band (like "Under 4K / month"). Book a demo to unlock exact audience estimates and how we calculate them.

How can I pitch CX Files?

Use PodPitch to access verified outreach details and pitch recommendations for CX Files. Start at https://podpitch.com/try/1.

Which podcasts are similar to CX Files?

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How do I contact CX Files?

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