#41: Smarter Disputes: How AI Is Reshaping Chargeback Management with Roenen Ben-Ami, Co-Founder of Justt
Tue Feb 03 2026
In this episode of Fintrepreneur, Dave and Eli sit down with Roenen Ben-Ami, Co-Founder and Chief Risk Officer of Justt, to explore how AI is transforming chargeback management. From the limits of template-based dispute responses to the rising evidentiary standards set by issuers and card networks, Roenen breaks down why traditional approaches no longer work—and what merchants should be doing instead.
They discuss how AI-driven, dynamic dispute strategies are improving outcomes, reducing operational burden, and reshaping the future of risk and payments. A must-listen for merchants, fintech leaders, and payments professionals navigating the evolving world of disputes.
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In this episode of Fintrepreneur, Dave and Eli sit down with Roenen Ben-Ami, Co-Founder and Chief Risk Officer of Justt, to explore how AI is transforming chargeback management. From the limits of template-based dispute responses to the rising evidentiary standards set by issuers and card networks, Roenen breaks down why traditional approaches no longer work—and what merchants should be doing instead. They discuss how AI-driven, dynamic dispute strategies are improving outcomes, reducing operational burden, and reshaping the future of risk and payments. A must-listen for merchants, fintech leaders, and payments professionals navigating the evolving world of disputes.