AI, Agents and the Future of eCommerce: What Retailers Should Prepare For – Ep. 20
Thu Dec 04 2025
AI has exploded into eCommerce, but most of the conversation skips over what retailers actually need to think about. In this episode, Adam and Marcus dig into the real shifts happening behind the scenes – how customer service is changing, what AI search means for visibility, why platforms are quietly pushing retailers into AI, and how agents could reshape the buying journey.
Explore Real Agency’s insights, growth programmes and retailer audits: - https://linktr.ee/realagencyuk
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AI has exploded into eCommerce, but most of the conversation skips over what retailers actually need to think about. In this episode, Adam and Marcus dig into the real shifts happening behind the scenes – how customer service is changing, what AI search means for visibility, why platforms are quietly pushing retailers into AI, and how agents could reshape the buying journey. Explore Real Agency’s insights, growth programmes and retailer audits: - https://linktr.ee/realagencyuk