186. Creating a Five-Star Salon Experience Through True Hospitality
Mon Feb 02 2026
Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back!
Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide
Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook
Private 1:1 coaching remains available with limited availability.
1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout
2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout
4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout
Hospitality is not customer service, it’s how you make people feel.
In this episode, we explore what true hospitality looks like inside a modern luxury salon and why it’s the foundation of retention, referrals, and reputation.
You’ll learn:
The difference between customer service and hospitality
Why emotional safety, care, and connection drive client loyalty
How small, consistent details create a five-star experience
Where many salons unintentionally break the guest experience
This episode sets the stage for understanding hospitality as a mindset, not just a checklist, and why it must be intentionally trained inside your salon.
More
Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back! Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook Private 1:1 coaching remains available with limited availability. 1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout 2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout 4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout Hospitality is not customer service, it’s how you make people feel. In this episode, we explore what true hospitality looks like inside a modern luxury salon and why it’s the foundation of retention, referrals, and reputation. You’ll learn: The difference between customer service and hospitality Why emotional safety, care, and connection drive client loyalty How small, consistent details create a five-star experience Where many salons unintentionally break the guest experience This episode sets the stage for understanding hospitality as a mindset, not just a checklist, and why it must be intentionally trained inside your salon.