From Tickets to Autonomy: Reinventing IT with AI Agents | The Pair Program Ep87
Tue Jan 27 2026
From Tickets to Autonomy: Reinventing IT with AI Agents | The Pair Program Ep87
On today’s episode of The Pair Program, we’re joined by Jake Stauch, Founder & CEO of Serval, and Patrick Chase, Managing Director at Redpoint Ventures, for a deep dive into the future of IT service management. The conversation explores why legacy ITSM tools are breaking under modern demands, how AI-native automation is changing the way work actually gets done, and what it takes to build and back a category-defining infrastructure company.
What we cover:
Why ITSM remains painfully manual, and where automation truly breaks throughBuilding AI agents that don’t just assist, but take actionCode generation as the next platform shift in enterprise softwareWhat investors look for in next-gen infrastructure startupsHow timing, models, and product vision intersect in AI adoption
About Patrick Chase: Patrick is a Managing Director at Redpoint Ventures, where he focuses on infrastructure, SaaS, and AI. He has been at Redpoint for over seven years and works closely with companies including Modal, Serval, LiveKit, Hex, Attio, MotherDuck, and Zed.
About Jake Stauch: Jake is the Founder and CEO of Serval, an AI-driven IT automation and service management platform. Before founding Serval, he spent more than five years at Verkada, leading products from early concept through launch and scaling efforts across hardware and software, operating at the intersection of product, operations, and AI-powered infrastructure.
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From Tickets to Autonomy: Reinventing IT with AI Agents | The Pair Program Ep87 On today’s episode of The Pair Program, we’re joined by Jake Stauch, Founder & CEO of Serval, and Patrick Chase, Managing Director at Redpoint Ventures, for a deep dive into the future of IT service management. The conversation explores why legacy ITSM tools are breaking under modern demands, how AI-native automation is changing the way work actually gets done, and what it takes to build and back a category-defining infrastructure company. What we cover: Why ITSM remains painfully manual, and where automation truly breaks throughBuilding AI agents that don’t just assist, but take actionCode generation as the next platform shift in enterprise softwareWhat investors look for in next-gen infrastructure startupsHow timing, models, and product vision intersect in AI adoption About Patrick Chase: Patrick is a Managing Director at Redpoint Ventures, where he focuses on infrastructure, SaaS, and AI. He has been at Redpoint for over seven years and works closely with companies including Modal, Serval, LiveKit, Hex, Attio, MotherDuck, and Zed. About Jake Stauch: Jake is the Founder and CEO of Serval, an AI-driven IT automation and service management platform. Before founding Serval, he spent more than five years at Verkada, leading products from early concept through launch and scaling efforts across hardware and software, operating at the intersection of product, operations, and AI-powered infrastructure. Exploring your next tech role? Get insider job advice and the latest startup & govtech openings – delivered straight to your inbox. Subscribe here: https://www.myhatchpad.com/newsletter/