Beyond the Blueprint - Health Series

In this episode, we're joined by two leaders from Sutter Health who are scaling ambient listening across their enterprise: Dr. Veena (Goel) Jones, Chief Medical Informatics Officer, and Stephanie Driscoll, Vice President of Digital Implementation. In 2025 alone, Sutter onboarded more than 3,100 clinicians to ambient listening—moving well beyond pilot programs to true system-wide adoption. Together, they share what it takes to make that scale possible, from EHR integration and workflow redesign to governance, training, and change management. Key Takeaways Ambient listening only scales when the EHR foundation is ready. Workflow standardization and template cleanup made enterprise adoption possible. In 2025, Sutter onboarded more than 3,100 clinicians—moving ambient listening beyond pilot and into system-wide infrastructure. AI adoption is operational, not just technical. Governance, enrollment processes, and structured onboarding determined success. Clinicians pulled the technology. Ambient listening spread because it reduced cognitive burden—not because it was mandated. Full Epic integration eliminated friction and accelerated both ambulatory and inpatient adoption. Ambient listening is a gateway. Documentation is just the beginning—queued orders and future AI workflows depend on foundational readiness. Episode Highlights 00:00 | Enterprise Change Management and Ambient Listening 01:30 | Welcome to Beyond the Blueprint 02:30 | Why Ambient Listening Is More Than Hype 03:25 | Meet the Leaders: Sutter Health's AI Scale Strategy 05:00 | Early Physician Reactions: "This Changed My Life" 06:05 | From Pilot to Enterprise Enrollment 07:40 | Standardizing Epic to Prepare for AI 09:20 | Governance, Safety, and Clinical Oversight 11:00 | Integrating Ambient Listening Directly into Epic 13:30 | The Role of the Digital Academy in Scaling Adoption 15:45 | Reducing Cognitive Burden at the Bedside 18:00 | Scaling Across Ambulatory and Inpatient Settings 20:30 | Structured Intake and Monthly Onboarding Waves 23:00 | Protecting Coding Integrity and Revenue Cycle 27:15 | Beyond Documentation: Orders and Workflow Automation 29:00 | Measuring Impact: Charting Time and Pajama Time 31:45 | Why Clinicians Pulled the Technology 34:00 | Preparing the EHR Foundation for Future AI 36:30 | What It Really Takes to Move Beyond the Pilot 38:50 | Closing Thoughts: Ambient Listening as Infrastructure Guests: Dr. Veena (Goel) Jones, Stephanie Driscoll Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com