Scaling Healthcare CX Through Clarity, Alignment, and Action - Rohit Vasudeva
Thu Feb 05 2026
Rohit Vasudeva is the Senior Director of Partnerships and Customer Success at PocketPills. He’s spent a decade simplifying operations, fulfillment, and customer journeys across healthcare and digital commerce.
In this episode, he shares how healthcare brands can scale digital experiences without creating more complexity and how cross-functional alignment helps teams execute with speed and precision.
You will hear:- Why simplifying backend workflows is the key to delivering the digital experience customers expect
- How healthcare teams can balance compliance, accuracy, and operational speed
- What alignment looks like when tech, operations, service, and partnerships share one definition of success
Learn how to reduce friction, build systems that scale safely, and design healthcare experiences that earn trust without slowing down innovation.
Connect with Rohit:
- LinkedIn: https://www.linkedin.com/in/rohitvasudeva80
- PocketPills: https://www.pocketpills.com
=== About the Everything Clicks podcast:
Everything Clicks is a podcast about customer experiences that wow consumers while driving profitable growth. Each week, we dissect the strategies and tactics of top B2C marketers at leading Fortune 5000 companies.
📣 Subscribe now for more insights on creating digital experiences that convert.
📱 Follow me on LinkedIn: https://www.linkedin.com/in/shamirduverseau/
🌐 Smart Panda Labs: www.smartpandalabs.com
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Rohit Vasudeva is the Senior Director of Partnerships and Customer Success at PocketPills. He’s spent a decade simplifying operations, fulfillment, and customer journeys across healthcare and digital commerce. In this episode, he shares how healthcare brands can scale digital experiences without creating more complexity and how cross-functional alignment helps teams execute with speed and precision. You will hear:- Why simplifying backend workflows is the key to delivering the digital experience customers expect - How healthcare teams can balance compliance, accuracy, and operational speed - What alignment looks like when tech, operations, service, and partnerships share one definition of success Learn how to reduce friction, build systems that scale safely, and design healthcare experiences that earn trust without slowing down innovation. Connect with Rohit: - LinkedIn: https://www.linkedin.com/in/rohitvasudeva80 - PocketPills: https://www.pocketpills.com === About the Everything Clicks podcast: Everything Clicks is a podcast about customer experiences that wow consumers while driving profitable growth. Each week, we dissect the strategies and tactics of top B2C marketers at leading Fortune 5000 companies. 📣 Subscribe now for more insights on creating digital experiences that convert. 📱 Follow me on LinkedIn: https://www.linkedin.com/in/shamirduverseau/ 🌐 Smart Panda Labs: www.smartpandalabs.com