Talk, Connect, Close: Mastering the Journey From Dialogue to Deal | Episode 115
Tue Feb 03 2026
The following guest sits down with host Justin White:
• Mike Miklaus – Broker-owner, Integrity Mortgage
Conversations are the Lifeblood of Business for Mortgage Loan Originators
Local mortgage brokers are winning market share, in part, because they are focused on relationships instead of transactions. To form those relationships, they need to have meaningful conversations with the people in their community. How can LOs form connections that lead to closings? Listen to Episode #115 of Good. Better. Broker. to find out why phone conversations need to be a staple of every originator’s daily activity.
In this episode of the Good. Better. Broker. podcast, you’ll learn what questions to ask to build strong relationships with clients.
In this episode, we discuss ...
• 2:19 – why conversations are the lifeblood of a mortgage loan originator
• 3:12 – why mortgage brokers are uniquely positioned to leverage relationships
• 4:03 – Mike’s love of helping people
• 5:49 – doing self-assessments of your relationships
• 7:12 – having an attitude of curiosity in conversations
• 9:26 – how to be relational instead of transactional
• 10:01 – how to not get caught up in ‘shiny object syndrome’
• 12:37 – holding yourself accountable to have conversations
• 14:37 – borrower needs and how to determine them
• 15:47 – why making outbound calls makes business happen
• 17:23 – why having more conversations leads to more loans
Show Contributors:
Mike Miklaus
Connect on LinkedIn
Connect on Facebook
Connect on Instagram
About the Host:
Justin White is UWM’s in-house brand journalist and the host of UWM Daily. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.
Connect with Justin on LinkedIn, Instagram, or Twitter
Connect with UWM on Social Media:
• Facebook
• LinkedIn
• Instagram
• Twitter
• YouTube
Head to uwm.com to see the latest news and updates.
More
The following guest sits down with host Justin White: • Mike Miklaus – Broker-owner, Integrity Mortgage Conversations are the Lifeblood of Business for Mortgage Loan Originators Local mortgage brokers are winning market share, in part, because they are focused on relationships instead of transactions. To form those relationships, they need to have meaningful conversations with the people in their community. How can LOs form connections that lead to closings? Listen to Episode #115 of Good. Better. Broker. to find out why phone conversations need to be a staple of every originator’s daily activity. In this episode of the Good. Better. Broker. podcast, you’ll learn what questions to ask to build strong relationships with clients. In this episode, we discuss ... • 2:19 – why conversations are the lifeblood of a mortgage loan originator • 3:12 – why mortgage brokers are uniquely positioned to leverage relationships • 4:03 – Mike’s love of helping people • 5:49 – doing self-assessments of your relationships • 7:12 – having an attitude of curiosity in conversations • 9:26 – how to be relational instead of transactional • 10:01 – how to not get caught up in ‘shiny object syndrome’ • 12:37 – holding yourself accountable to have conversations • 14:37 – borrower needs and how to determine them • 15:47 – why making outbound calls makes business happen • 17:23 – why having more conversations leads to more loans Show Contributors: Mike Miklaus Connect on LinkedIn Connect on Facebook Connect on Instagram About the Host: Justin White is UWM’s in-house brand journalist and the host of UWM Daily. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University. Connect with Justin on LinkedIn, Instagram, or Twitter Connect with UWM on Social Media: • Facebook • LinkedIn • Instagram • Twitter • YouTube Head to uwm.com to see the latest news and updates.