How Customer Experience Drives Trust, Loyalty, and Growth in Real Estate
Thu Feb 05 2026
Customer experience isn’t a training manual or a checklist. It’s a mindset that shapes trust, loyalty, and long-term growth.
In this episode of Know Like Trust for Real Estate, Christine George sits down with Elizabeth Dixon, former executive at Chick-fil-A, author of The Power of the Customer Experience, and nationally recognized speaker, to frame what truly creates unforgettable experiences.
Together, they explore:
Why customer experience starts with leadership and culture not scriptsThe four mindsets every solopreneur needs to adoptHow frontline moments either build or erode trustWhy experience is the one thing competitors can’t easily copyConnect with Elizabeth and check out her books here: https://www.elizabethdixonspeaks.com/
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Customer experience isn’t a training manual or a checklist. It’s a mindset that shapes trust, loyalty, and long-term growth. In this episode of Know Like Trust for Real Estate, Christine George sits down with Elizabeth Dixon, former executive at Chick-fil-A, author of The Power of the Customer Experience, and nationally recognized speaker, to frame what truly creates unforgettable experiences. Together, they explore: Why customer experience starts with leadership and culture not scriptsThe four mindsets every solopreneur needs to adoptHow frontline moments either build or erode trustWhy experience is the one thing competitors can’t easily copyConnect with Elizabeth and check out her books here: https://www.elizabethdixonspeaks.com/