Ken Hughes on Human-Centered Healthcare: From Patients to Guests
Thu Jan 29 2026
Join hosts Jennifer Baron and Brian Wynne on The Experience Shift as they sit down with Ken Hughes, internationally acclaimed consumer behaviorist and author, to explore how healthcare organizations can reimagine experience in a rapidly changing world. Discover why the future of healthcare depends on moving beyond patients to treating people as guests, building deep relationships, and leveraging AI to free clinicians for human connection. Ken shares insights on loyalty, workforce empowerment, and lessons from Taylor Swift on creating belonging and disruption.
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Join hosts Jennifer Baron and Brian Wynne on The Experience Shift as they sit down with Ken Hughes, internationally acclaimed consumer behaviorist and author, to explore how healthcare organizations can reimagine experience in a rapidly changing world. Discover why the future of healthcare depends on moving beyond patients to treating people as guests, building deep relationships, and leveraging AI to free clinicians for human connection. Ken shares insights on loyalty, workforce empowerment, and lessons from Taylor Swift on creating belonging and disruption.