Health Coach Academy

In this episode, we sit down with Terri Ross, founder of Terri Ross Consulting, healthcare business strategist, and former Fortune 500 executive, for a deep, practical conversation on how health coaches and wellness entrepreneurs can build scalable, profitable businesses — even in competitive markets. Terri brings over 20 years of experience in medical devices, aesthetics, sales psychology, and healthcare consulting. She's worked across oncology, cardiology, endocrinology, dermatology, plastic surgery, med spas, and integrative wellness — and now helps cash-based practices dramatically improve revenue, efficiency, and client results. This episode is a must-listen for health coaches, wellness professionals, med spa owners, and clinicians who want to stop underpricing, stop trading time for dollars, and start building businesses that actually scale. 🔑 Key Topics Covered in This Episode 💡 Terri Ross's Origin Story Growing up in Michigan and aspiring to be a doctor Transitioning from medicine into the business side of healthcare 16 years in Fortune 500 medical device companies Launching Terri Ross Consulting after leading a company through an IPO 🚫 Is the Health Coaching Industry Really "Saturated"? Terri challenges the myth of market saturation and explains: Why cash-based businesses are NOT commodities The difference between "selling services" vs. selling outcomes Why education is still a form of ethical sales How emotional decision-making drives buying behavior Clients don't buy nutrition plans, coaching sessions, or treatments — they buy confidence, relief, and quality of life. 🧠 The Psychology of Selling Health & Wellness Terri breaks down: Why people buy emotionally and justify logically How insecurity, confidence, and self-image drive purchasing decisions Why discovery calls are everything — and where most coaches fail How to ask better questions to uncover what clients really want 🎯 Niches, Avatars, and Why "Helping Everyone" Hurts Your Business A powerful discussion on: Why "I help everyone" leads to weak messaging and poor compliance How to define your ideal client avatar "Riches are in the niches" — and how to identify yours The importance of brand clarity, website messaging, and social proof 💰 Pricing, Value, and Why Health Coaches Undercharge Terri shares her framework for pricing programs correctly: Why most coaches price emotionally instead of mathematically Understanding time, labor, cost of goods, and gross profit Why anything under 50% gross margin is a red flag How premium pricing actually improves client compliance and outcomes Cheap programs attract uncommitted clients. Premium pricing attracts action-takers. 📈 Scaling Beyond 1-on-1 Coaching This episode goes deep into scalability: Why trading time for dollars caps income Moving from 1-on-1 → virtual → courses and systems Creating repeatable, outcome-driven frameworks Using KPIs and measurable results to scale ethically 🗣️ The Sales Framework Every Health Coach Should Know Terri teaches her communication model: Listen → Acknowledge → Explore → Respond Why most people listen to respond instead of listening to understand How repeating and validating client concerns builds trust How to connect treatment plans directly to desired outcomes Why objections are rarely about money — they're about value 🔥 Trends in Wellness, Med Spas & Integrative Health Terri discusses emerging trends, including: GLP-1 medications (Ozempic, Tirzepatide, Mounjaro) Peptides, hormones, and integrative wellness models Why weight-loss drugs won't replace health coaches The future is holistic, integrated care, not quick fixes 🧠 Key Takeaways for Health Coaches ✔ Saturation is a mindset problem, not a market problem ✔ Clients buy outcomes, not sessions ✔ Premium pricing improves results and retention ✔ Niching makes marketing easier — not smaller ✔ Systems, frameworks, and education unlock scalability