#193 Interview with Laura Johnston with MyDentalSOP
Mon Feb 02 2026
Laura Johnston is the founder of My Dental SOP, the software solution that helps dental practices create operational clarity, consistency, and confident teams through proven systems. She specializes in turning everyday chaos into streamlined workflows so practices don’t just run, they thrive.
If you want to check out MyDentalSOP and their getting-started resources, go to www.mydentalsop.com/resource-library
🦷 Are unclear systems holding your dental practice back?
In this episode, Dayna Johnson interviews Laura Johnston, founder of MyDentalSOP, to uncover why standard operating procedures (SOPs) are one of the most powerful tools a dental practice can put in place.
Laura shares how clear, digital SOPs streamline operations, improve patient experience, support compliance, and create confidence throughout the team. Dayna and Laura break down how SOPs reduce confusion, strengthen communication, and make onboarding far easier by giving teams a repeatable “recipe” for consistent results.
Whether you're building systems from scratch or leveling up what you already have, this conversation gives you the roadmap for creating clarity, accountability, and trust inside your practice.
✅ Key Takeaways:
Clarity is foundational for strong practice management
SOPs act as a “recipe” for predictable, consistent outcomes
Documented processes reduce confusion and prevent mistakes
Training paths help onboard new team members faster
Consistent communication builds patient trust and satisfaction
Digitizing SOPs keeps them accessible and easy to update
SOPs can be built in small, manageable steps
Templates and resources make SOP creation easier
Team involvement strengthens accountability and buy-in
SOPs protect the practice from compliance and legal risks
⏱️ Chapters:
00:00 Introduction to Clarity in Dental Practices
02:38 Understanding Standard Operating Procedures (SOPs)
05:22 Creating Effective SOPs for Patient Experience
07:53 Digitizing and Organizing SOPs
10:46 The Importance of Training Paths
13:35 Consistency in Patient Communication
16:27 Resources for Getting Started with SOPs
19:07 The Role of SOPs in Compliance and Team Trust
22:05 Conclusion and Resources
📲 Ready to build clarity and stronger systems in your dental practice?
Book a free discovery call with Dayna → https://novoneecommunity.mykajabi.com/membership-offers
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Laura Johnston is the founder of My Dental SOP, the software solution that helps dental practices create operational clarity, consistency, and confident teams through proven systems. She specializes in turning everyday chaos into streamlined workflows so practices don’t just run, they thrive. If you want to check out MyDentalSOP and their getting-started resources, go to www.mydentalsop.com/resource-library 🦷 Are unclear systems holding your dental practice back? In this episode, Dayna Johnson interviews Laura Johnston, founder of MyDentalSOP, to uncover why standard operating procedures (SOPs) are one of the most powerful tools a dental practice can put in place. Laura shares how clear, digital SOPs streamline operations, improve patient experience, support compliance, and create confidence throughout the team. Dayna and Laura break down how SOPs reduce confusion, strengthen communication, and make onboarding far easier by giving teams a repeatable “recipe” for consistent results. Whether you're building systems from scratch or leveling up what you already have, this conversation gives you the roadmap for creating clarity, accountability, and trust inside your practice. ✅ Key Takeaways: Clarity is foundational for strong practice management SOPs act as a “recipe” for predictable, consistent outcomes Documented processes reduce confusion and prevent mistakes Training paths help onboard new team members faster Consistent communication builds patient trust and satisfaction Digitizing SOPs keeps them accessible and easy to update SOPs can be built in small, manageable steps Templates and resources make SOP creation easier Team involvement strengthens accountability and buy-in SOPs protect the practice from compliance and legal risks ⏱️ Chapters: 00:00 Introduction to Clarity in Dental Practices 02:38 Understanding Standard Operating Procedures (SOPs) 05:22 Creating Effective SOPs for Patient Experience 07:53 Digitizing and Organizing SOPs 10:46 The Importance of Training Paths 13:35 Consistency in Patient Communication 16:27 Resources for Getting Started with SOPs 19:07 The Role of SOPs in Compliance and Team Trust 22:05 Conclusion and Resources 📲 Ready to build clarity and stronger systems in your dental practice? Book a free discovery call with Dayna → https://novoneecommunity.mykajabi.com/membership-offers